Samsung Mobile — no service at service center | |||
SAMSUNG REPAIR-CENTER UNDER REPAIR 1. Ref:[protected], Manisha @ [protected], 15/10/12 - 11.00A. 2.On instruction of Manisha I visited service-center at 142/64, Habibulah Rd., T.nagar chennai-17, T.N India-600017., at 02.15P. 3. I was prevented from taking token by Front-office exec.[Vaidhehi], spent time up-to 2.50pm without being called. Suddenly token number was displayed on LCD and called for. Then only I noticed people who came after 02.00P were sitting without tokens and those who came before 2.00p were having HAND-WRITTEN tokens given by this lady and were being called on display. 4. On inquiry this lady exec. was arrogantly silent and scuffle ensued between people without tokens and staff. I moved out unwilling to lower my dignity. 5. Thanks for humiliation meted to me. Continue and increase to all customers, you will grow .... 6. Time and energy was criminally wasted today as no useful purpose served by this visit to your service center. 7. Further at 03.00P I called to [protected] to seek intervention but the lady who attended on me MINDLESSLY asked me either to wait on the road for half-an-hour or revisit after 24hr. The Most ABSURD customer-care I have ever seen. 8. Normally Samsung mobiles were said to be susceptible for repair(fault) now to add "the repair-center itself is under REPAIR". Staff were also seen less. 9. What a disarray confusion and chaos, it is highly unlike the other service-centers were token and security will correctly ensure proper Que. Was this information helpful? | |||
6 Comments | |||
Comments
SAMSUNG
1. I am only been repeatedly shunt to the "repair store under repair" with no purpose served
2. The store manager Mr.Surender whom I met on the customer care exec. Mr.Kulvider singh's request is Waste as the Surender has nothing in stock to offer me remedy.
3. Just woe continuing without respite, which I think samsung is doing in attempt to have revenge on me.
1. I am only been repeatedly shunt to the "repair store under repair" with no purpose served
2. The store manager Mr.Surender whom I met on the customer care exec. Mr.Kulvider singh's request is Waste as the Surender has nothing in stock to offer me remedy.
3. Just woe continuing without respite, which I think samsung is doing in attempt to have revenge on me.
SAMSUNG
UNDER-REPAIR STORE
1.Nice Job in response. Kuvider singh called on me today 20/10/12 at 04.42P from [protected] and informed me that a solution has been found by Mr.R.Surendar - manager, Technocare, Chennai-17.
2. But on the the visit today at 06.30P was only told Nothing to offer now and to call on Monday.
3. Today in-spite of heaVy rain and water logging I went to the store under-repair to get only NOTHING.
4. Please have a HEART and don't make a existing customer like me to suffer by shunting your under-repair STORE several times with no use.
UNDER-REPAIR STORE
1.Nice Job in response. Kuvider singh called on me today 20/10/12 at 04.42P from [protected] and informed me that a solution has been found by Mr.R.Surendar - manager, Technocare, Chennai-17.
2. But on the the visit today at 06.30P was only told Nothing to offer now and to call on Monday.
3. Today in-spite of heaVy rain and water logging I went to the store under-repair to get only NOTHING.
4. Please have a HEART and don't make a existing customer like me to suffer by shunting your under-repair STORE several times with no use.
still complaint is unresolved.
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+91 89 3993 9899 [Customer Care]
+91 12 4488 2122 [Head Office]
+91 98 3502 2547 [The Mobile Villa]
2nd, 3rd & 4th Floor, Tower C, Vipul Tech Square, Old Golf Road, Sector-43, Gurgaon, Haryana, India - 122002
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SAMSUNG/MOBILE — not getting service
On 31.10.09 i have given my mobile on your serive centre due to battery problem.The charge is getting drain very quickly,they told me to come on 02.11.09.It is only a software problem.
I went on that day they told me to come on 06.11.09.
Today i went they told me to come after 5 days.
Then i asked what they were doing these days?They were not able to answer me.
Your people even cannot make a software change in 6 days.
this is pathetic about samsung service,i use many products of samsung,but now onwards i will tell all my frnds and relatives not to purchase your product.
This is not expected from samsung.......
the service people even have no record on the computer when they were typing my name.
i am really disapointed.
i am sending the bill of my mobile.
i am also sending the copy of your work sheet,please study it carefully.
Thanking you.
Regards.
Piyal Mukherjee