Samsung Mobile Phone, Model No. M3510 — Samsung Mobile phone, Model No. M3510, Spoilt by Service Centre

Address:

Mumbai Suburban, Maharashtra

I had given my Samsung Mobile phone, Model No. M3510 to the Samsung Service Centre at Hi-Life Mall, Santacruz West.
Claim No: WA[protected] (WA[protected]) Original Number - Underwritten and Could have be Changed on delivery)
Token No: 57
Date: 15/11/2010
Model: M3510
S/No: RW6Q334470L
IMEI / RSN No: [protected]
The reason for giving the phone was that the handset was not charging. It used to charge occassionally on moving the wire plugged in the charging socket of the handset.
After 10 Days I called the service centre to be informed that the mother board is spoilt and the charges would be Rs.2900.00. I advised them that I would not want to spend that amount and would come to collect my phone un-repaired.
On collecting the mobile phone in couple of days, I found the Key Pad completely damaged and appeared Burnt / Heated and in a wavy and unevenly damaged condition. Upon pointing the same, the front desk executive denied any damage from their end. On pointing that the form had only been ticked for scratches on the handset, and not been ticked for keyboard problem, a senior person accepted to keep the hanset and look into the matter and revert back to me in two days.
Upon calling him (Mr.Jain) he said that the keypad had been damaged at the service centre due to overheating and would be replaced.
On calling repeatedly I was always informed that the keypad is still awaited and I would have to wait again and again.
Finally on going to the service centre on 10/01/2011, I was handed over the handset with the new keypad installed and made to sign the form for receipt of the handset without any fault.
But on further observing the handset, I observed that the battery cover does not close properly. On showing the same, I was informed that the battery is spoilt and swollen. this was not the case when the handset was given to them, as it used to charge occassionally and the cover used to fit perfectly.
Also the display part shows signs of dmage, to which they say is a mirror problem. The same was not before.
On clarifying my problem, I was rudely told that the problem must have been from before and not done by them.
I also now believe that the mother board has also been damaged by them due to overheating caused by them.
This has caused utmost damage to the handset, which now stands beyond repair for no fault of mine.
I have been without a handset for almost 2 months and am forced to buy a new one for no fault of mine.
This kind of treatment is highly unacceptable and not expected from a company like Samsung.
Would appreciate if this matter could be looked into and justice provided.

Regards,

Amit Makhija.