[Resolved]  Samsung Mobile — poor service

Dear all,
I have bought a phone grand 2 a year ago but unfortunately sudden its not been for working so for service i went to kalkaji service centre for repairing and i gave it to the service centre on dated 12/08/14 as for a screen, vibrate and power key problem after some days the problem was resolved but the touch was not working properly but when i went there back for check out the problem, each n everything was alright apart touch problem was remains same touch problem (Dragging, main icons deleteleting problem) etc. After all this, your engineers is not be able to repair a phone. Its been a week ago but still i did not get my phone yet from their side i went there so many times but your service centre guys is not talking with a good behaviour they continuously saying that they will provide a phone next day or next to next day blahh blahh. So tell me guys is that type off service you are providing to the customer a phone is not repairable any more as your engineers told. So as of now i don't want that repairable phone, any how i want doa on behalf of that particular phone and its in under warranty. So i would request you all to please look into this matter as much as possible otherwise i will go to the consumer court as well so please let me know the further communication on my mentioned number and please find the enclosed attachment of reciept...


Thanks and regards
Danish nawaz
[protected]
Kalkaji delhi..

Dear sir,
I am taking an opportunity to intimate you that during my visit to indore in the month of may’ 2013 i had purchased samsung mobile s7562 on 21 may 13 from indore. Soon after purchase i returned back to ajmer. Within six months of purchase, my set started giving me trouble. The problem was with the other end i. E. The person on the other end was unable to hear me properly. The speech at other end was intermittent. Ultimately i visited your service centre at ajmer.in service centre your technicians told me that your software shall be reloaded, anyway i left my set for necessary repairs. After receiving back my set the problem was persisting so i again visited than the person attending me told to use airtel sim in place my bsnl sim which was a ridicules solution. As far as i know the sets are universal and can be used on any network.
After some time but before expiration of warrantee period i again visited service centre. During my conversation with your staff i asked if speech disturbance could be remedied by reloading software; he said no, software has nothing to do with speech disturbance. He was speech less when i asked him why it was reloaded during my last visit.
I again asked him to change transmitter of my set as it seems faulty. Then they changed complete mother board stating that the problem would be solved. But i am sorry to say that even after that replacement the set is still troubling. Ultimately i had to change my set.
Now i am requesting you to kindly either replace my set or resolve the issue by arranging its repairs properly, otherwise i shall be compelled to go to the consumer court which would diminish the company’s image.
Thanking you and hoping for the early solution of my problem. Further i am sorry to inform that e_mail links for customer care does not work means you are afraid of facing public complaints.

Date 06/09/14 g. K. Sharma

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