I have purchased Samsung Mobile S3500 on 7 June 2009 at Croma, Mumbai.
From day one it is observed that :
1. The battery life is very poor. It drains off very fast that is within 4 hours even though any usage of mobile done, the battery is completely empty within 4 hours.
2. The signal strength is very poor.
3. The phone disconnects many a times while making a call
4. I have put 4 GB memory card in the mobile. And whenever I tried to store any data in the card, I get the message that the Memory card is not found.
I contacted Samsung Service Centre at Santacruz, Mumbai. I have been told that the battery is need tobe exchanged but not available at the Service Centre currently.
I have been hearing this answer from the Service Centre perosn since last one month.
For Memory Card problem the official there told me that the software is need tobe loaded again.
Every time whenever I visit the Service Centre, I observed many customers with some or other problems with newly purchased Samsung mobiles.
My question to Samsung officials are as under:
1. How come from day one, the problems are arising in a mobile which is a brand new piece ?
2. Do you make any quality checks of your products before send them to market for sale?
3. Why the software is needed to reload agin for a new piece?
4. In case, if there is any problem in the product, why the necessary parts / accessories are not available at the Service Centre within due time?
5. Why it is taking more than a month to make available a very common part of mobile i.e. Battery?
As a customer, I am absolutely unsatisfied with the quality of Samsung product and services of the company.
I have purchase Samsung S3500 on 19.06.09 and earlier I knew that the battery back up is very low so went to samsung service center in Gurgaon Sec - 14, on 4.07.09. They checke the battery and found that the battery is not working properly and he assured me to replace my battery in next 4 days, I have called him after 10 days and he is saying me to wait. and they are not picking up the phone, and this type of problem in all samsung service centre. what should I do???
i have purchased the s3500 samsungmobile, the battery life is very poor, if any operation is done the charging is going down, i am purely dissatisfied with this s3500 product.so how ever the phone is slim but the battery creates the difference from other phones like nokia
i do have the same prob towards the battery, , i am from banglore, , i purchased s3500 from metro in bangalore, , battery dries aways very soon, thy said it with stands 9 hrs talk time, , but wth an hours it get low battery, , how to over come tis plz get in touch, , if possible i want to exchange it, , i tolled many frds not to nuy this product too, i am unhappy towards sumsung product,
i mr jignesh g. sanghvi has purchase mobile phone of model samsung s3500 on 07/06/09 from Shubham electronics imei no. is 354556030155389. After 2 months i.e on 4/8/2009 i m having problem regarding this cell phone so submited my phone at ur samsung care center at borivali named master cares. and then they have return back my cell phone after one month on 4/9/2009 and then also my total problem is not solved and network for that cell is not come at any places. There is some problen from ur side and mr sudhakar at mastercare told me that i can refund back my money. so i have given photo copy of my bill to thenm and even after submiting that thing i m not able to get my cheque as on 13/10/2009 so i have call mr. sohaib at ur new mumbai center. They told me that my query is going from one department to account depat.so let me tell that when can i get my cheque. or if u r nt able then i will go 4 any other legal action. My bill no. is101 and amt. 6450/- from shubham electronics.
waiting 4 ur reply
Please help me for that matter. Thanking u
i have written this type of letter before 30 days then also i m harresed from 4 months regarding this complain so want justice
please b helpful.
hii frnds, i have purchased yesterday s3500 at kurnool in andrapradesh, i agree both they told, my phone also having same problem, it doesnt batery back up. plz i ask samsung team extend the batery back up, it must be help full both us.
Same case with battery. It vanishes very fast. SAMSUNG PEOPLE WHY ARE YOU STILL SLEEPING. Wake up now and act fast . Your employees are getting Salaries and are least bothered about the complaints. DON'T THINK THAT WE WILL RECTIFY THIS IN NEXT MODEL.KEEP THIS THING IN MIND THAT A SATISFIED COUSTOMER LEAD TO 100 MORE & A DISSATISFIED ONE...This is high time. Your well wisher: Viveak Arora from jammu.
Hi frnds...i m also having a same problem on my samsung s3500 phone ...NO BATTERY BACK UP...i ve to keep it on charging alwys ...i m really tired of this...????? i m also telling my frnd not to purchase samsung products, if it remains like this...wht is the need of waasting money, if not get nay satisfacton????...thanks...jolly from amritsar..