[Resolved]  Samsung Mobile Set — extra price taken without receipt

Address:

Gurgaon, Haryana

Dear Sir,
I bought a Samsung Mobile Set Name:-Samsung Andriod pop and Price :-Rs 9500.00 ,from a Shop named Spice Communication Outlet1:Shop no 112-113,Main Market,Sector 14,Gurgaon -122001 , receipt number 41140 ,Shop Tin no[protected] on 30 may 2011. I am sorry to inform you that the product just does not match up to the claims made by your salesman at the time of purchasing the Mobile as the information gave by him was incorrect so I wanted a Cdma set that supports internet but when called the customer care executive Tata indicom,he informed me that this set which I have purchased will not support internet unless I make some changes in the sim so I found it confusing and thought of replacing the set and buy a set which supports internet without making any changes to the sim as I do not want to change the number, so when I went to the shop the shop Proprietor told me the thing which I found fraud. He told me following things:-
1) If you replace this set you will have to pay Vat+Cst 17% since I was was not aware that Vat and cst is applicable on replacement I agreed as I was under impression that the amount of tax will be included in the Bill of the new set which I will purchase.
2) I purchased in replacement Mobile Set name:-Samsung 19003; Price :-Rs 20000.00 In replacement and asked him to make the bill and adjust the amount of the previous set but he asked me for Rs1600.00 cash, and on top of it he was reluctant of including the money Rs 1600.00 extra in the bill, I argued with him that if this will go to the govt as Tax for replacement or claim to the company why this amount is not included in the bill apart from the current price of the Replaced set i.e Rs 20000.00 so I said please atleast give me a receipt of the cash Rs1600.00 you are asking me Extra as Tax so he Misbehaived with me and my friend and was not ready to give us the receipt.
3) He was Diplomatic as well as he changed his words as firstly he said it’s the Tax that I am taking extra Rs 1600.00 and this will go to the govt then when I gave him the remaining adjustment amount of the set replaced he said this is the claim price which is charged from the customer on replacement.
4) He also said I will have to break the previous set as its not defective so will make it defective and claim it from the company that’s why I am charging Rs1600.00 extra apart from the new set price so I was totally confused and was sure that he is doing fraud and making extra money apart from profit.
5) He said if you do not want to pay the Extra Amount of Rs1600.00 apart from the new set price Exchange is not possible You can go I will not exchange and that too very rudely infront of many customers standing there.
I have been your customer for a number of years and this is the first time that I have been so disappointed with the sevices of the shop who sells your product. I request you to Look in to this matter seriously and take strict action against the shop proprietor as he does not know how to behaive with customer and secondly as Per Right to information act 2005 He gave me wrong information and sold the product and at the time of exchange or replacement he is charging extra money by taking the mane of Samsung Company and Tax Dept without providing any receipt or Bill. He is spoiling the image of the company as well as he is cheating me (The customer).Apart from the Profit earned from the set he charged me Rs1600.00 extra which was painful not because it is a big amount for me but only because he did not provide me a receipt of it or a valid reason to charge this extra amount and customer service was extremely poor.
I am enclosing copies of the Receipt as well as the credit card receipt of the amount of Rs 1600.00, he asked me extra for you to take immediate action and expect the money to be refunded to me within the Alloted Compliant time frame.

Thanking you,
Aniruddha dutta
[protected]