[Resolved] Samsung / Nandilath G Mart — Second quality product delivered when brand new product is purchased | |
Friends, Be very careful when purchasing home appliances, especially from Nandilath G-Mart, Kerala (and also other dealers). Let me tell you my story. 2 months back[protected] i purchased SAMSUNG Fully Automatic top loading washing machine and SAMSUNG Grill type microwave oven from Nandilath G-MART, Trivandrum. When samsung technician came and unwrapped the washing machine, I saw scratches above the tub area. When asked about it to the technician, he said it may be packing issues (but i really think that its an old washing machine). I told him to replace the machine and he said they can replace the damaged parts alone in 3 days and if I want a brand new machine, I have to wait for 15 days. Since I needed washing machine urgently, I told them to replace the parts alone. (I think i was foolish to opt for that choice. I paid for the brand new washing machine - around 16000 - and I should have insisted to replace the machine that day itself). Anyway, even after one month no one came and replaced the parts. I kept on calling Nandilath. And one day, they told me that the model I bought is no longer available and I should pay additional for a higher end model. The price difference as per Samsung site was only 400 but Nandilath told me to pay rs.1800 etc. When asked for reason, they told me that when I bought washing machine (in onam season), they gave em discount of around 1800 and they can no longer give me that discount. I complained about it to Samsung customer care and they told me that their service engineer will contact me with in 3 days. Its been another 1 month since I complained to Samsung Customer care and there is no response from them too. Everytime they keep on telling me that their service engineer will call me. I am fed up now. When microwave was installed, i heard that samsung usually provides a microwave start-up kit (which contains basic microwave utensils). I DID'T EVEN GET THAT. When asked about it, they told me its available only on higher models (my MW costs around 7500). I went to QRS and asked about the same microwave I have. They said Microwave startup kit is available with all models. So G-MART was cheating me on Microwave too???? One of my friend got Samsung washing machine from QRS, and even they delivered washing machine with scratches around the body. When told them about it, they replaced it with another one the SAME DAY itself. Now I am planning to file a consumer case against nandilath g mart. Anyway, we may be able to buy home appliances from these people only. Buy from them BUT BE VERY CAREFUL AND MAKE SURE THAT THEY DONT CHEAT YOU WITH SECOND QUALITY PRODUCTS. There may be others who got better service from them, but this is the kind of service and support I got from these people. Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved | |
 68 Comments | |
Comments
Even the Sales persons in Nandilath are tend to be behave like Goondas at times as they taught that Seller is the king rather than the custmer
I FULLYSUPPORT THIS MATTER .I TOO WAS CHEATED BYTHE NANDHILATH SALES MEN .IT IS HAPPENED ONE WEEK BEFORE, I WENT TO PURCHASE A WASHING MACHINE FROM IRINJALAKUDA NANDHILATH SHOW ROOM, THERE THE SALES MAN WHO LEADS ME TO INTRODUCE THE ITEM HE SAID THE MRP 23900 (IFB ELENA 6KG), HE REDUCED THE PRICE TO22500, THEN APPROACHED TO THE CASHIER OR MANAGER OF THE THAT SHOP HE REDUCES TWICE AND FINALY SET TO 20500. I PAID THE CASH, HE SAID, ITEM WILLBE SENT TO MY HOUSE.WHEN ITEM REACHED MY HOME I FOUND THAT THE MRP ONLY IT IS 21900. IT IS MY ADVISE TO TAKE CARE AND THINK TWICE BEFORE GOING TO SHOP OF ANY NANDHIALTH GROUP. IF THIS MSG IS READ BY ANY OF NANDILATH GROUPS DIRECTORS OR ANY SUCH LEVEL OFFICIAL S.KINDLY TAKE NECESSARY ACTION.
I am neither saying yes or no to any of these complaints. Such complaints I have found in minor ways from many of the showrooms. The businessman is not the one we used to see twenty years back who thought they need the customer to comeback again.
By regarding Nadilath G Mart, Karamana, I had gone there three years back. After that I never even once stepped in. I had gone three to enquire about the LCD TV, they had offered in advertisement. I had to wait there almost 30 minutes for the sales person. But I used the time to check on the brands they had to offer and the prices. When at last the sales person came, I told him about the advertisement and his answer was "Those are all sold off". It was almost like he was giving something free and we are there to beg for their cheap products. And all this time there were many sales persons doing nothing. Then I asked him about the prices of the other brands. Of course he did reply to my question. But to hear the price and brands I has to follow him through the floor, just because he wanted to "attend" to another customer. And that too he just told me one or two models, while there were many on display. Maybe he didn't know that I had gone there to buy LG and that too a good model. Well the luck of getting the sales from me went to QRS. Even though a little bit on the costlier side, their service and customer care is real good.
By regarding Nadilath G Mart, Karamana, I had gone there three years back. After that I never even once stepped in. I had gone three to enquire about the LCD TV, they had offered in advertisement. I had to wait there almost 30 minutes for the sales person. But I used the time to check on the brands they had to offer and the prices. When at last the sales person came, I told him about the advertisement and his answer was "Those are all sold off". It was almost like he was giving something free and we are there to beg for their cheap products. And all this time there were many sales persons doing nothing. Then I asked him about the prices of the other brands. Of course he did reply to my question. But to hear the price and brands I has to follow him through the floor, just because he wanted to "attend" to another customer. And that too he just told me one or two models, while there were many on display. Maybe he didn't know that I had gone there to buy LG and that too a good model. Well the luck of getting the sales from me went to QRS. Even though a little bit on the costlier side, their service and customer care is real good.
I also have the same experience. We bought a samsung LCD Smart TV from Nandilath G Mart Karamana. Since the time of installation there was some grains. Samsung technician told us that its the problem with the cable connection. We have taken a Dish connection, still the grains is there. Nadhilatath asked us to contact Samsung for the issue samsung says they will repair it and give its Just 3 months old now. Rs 37000/- we paid and we got a faulty product.
Godraj Single door fridge we bought from Nandilath 2 years back also had a compressor problem after 6 months.
I DECIDED NOT TO BUY ANY PRODUCT FROM NANDILATH G MART ANY MORE... THEY ARE SELLING SECOND QUALITY OR FAULTY PRODUCTS
Godraj Single door fridge we bought from Nandilath 2 years back also had a compressor problem after 6 months.
I DECIDED NOT TO BUY ANY PRODUCT FROM NANDILATH G MART ANY MORE... THEY ARE SELLING SECOND QUALITY OR FAULTY PRODUCTS
Iam ordered item "Samsung 25000mahpower bank" but my delivered item samsung 20800mah power bank only (Please replaced my I team
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Mobile: [protected]
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I would like to share my experience with you all. I found some complaints against Nandilath G Mart, The Home Appliances dealer in Kerala. First of all i am not a representative for them. Am just sharing my experience only.
Last week i have visited their Thrissur shop at Kuruppam Road to service my SAMSUNG LCD TV which i had bought 1 yr back. The truth is the warranty period is just over by 1 month. And i was not sure that i will get service there. But it was amazing they were ready to service my product for free. And only i had to spend petrol charge only. Now i agree with them, that is they are really No.1 Home Appliances Dealer in Kerala both in Sales and Service.
I think the people those who post complaint here should check their approach, We dont need to be angry with them for any complaints with the products. Because electronic products are so fragile and it may be our problem o[censored]se that cause the damage. If you approach them gently they are very heplful to us.
And i got a chance to talk to the Nandilath G Mart Group Chairman MR. GOPU NANDILATH, a very nice personality. And his humbleness made him top of this industry. I came to know that they have got ISO certification for quality and i got the image from google, i have attached with this blog. And MR. GOPU NANDILATH was honored with the business achievement award from the honorable Chief Minister of Kerala, Shri OOMMEN CHANDI.
And from my experience i recommend only Nandilath G Mart in Kerala. coz they have a wide network retail shops from kasargod to trivandrum.
You will get a better service if you make some changes in your attitude. The service engineers and the employees at Nandilath G Mart are also human beings and they attend thousands of cases a day since they are the largest electronic appliances dealer in Kerala.