[Resolved]  Samsung — Samsung Split A/C and Technical Service center challenges

Address:

Chennai, Tamil Nadu

I have got my Samsung Split A/C (Model #: AS185USBN) from Vasanth & Co, Ullagaram, Chennai on April 24 2010 and I have started facing issues within one month of purchase. We started hearing loud noise from the indoor unit and lodged a complaint with Samsung Customer service and they gave it to their Service center (Alpha). The service agent from this service center came in and said that the problem is with the installation and referred us to another service agency who installed it (Curewell). The curewell agent comes the next day and says that the problem is with the fan and the indoor unit and not with the installation. Alpha agent also changes his statement that he never said that the problem is with the installation and the problem is with the fan. We do not know who is telling the truth.

From then on there is no support for the next two days even after repeated calls made to Samsung customer service, they keep bouncing us back to Alpha service center and no one picks up the calls there. The response at Samsung customer service is very non-commital for a customer who has invested a huge amount in their brand. They were shrugging off the issue to their technical service center and asked me to coordinate with those folks. Everytime you call the customer service, they ask you what is the problem or status is, there is no record that I have been escalating and I am an annoyed customer and they have no clue of the history of the complaint that is raised.

My complaint # [protected]