[Resolved]  Samsung — washing machine

washing machine dryer is not working

Dear Sir,

I bought samsung washing machine on 13.06.07 from samsung dealer on 14.7.09 my washing machine not working and I had made a complaint in samsung customer care till date samsung not repair my machine. I am tired by samsung they are not provided guarantee period. So please advise me now what I can do.

Regards,

Jugendra Singh

[protected]

On Date : 07/10/2009-I have register a complaint towards the serviceing of my washing machine complaint # [protected]..Since 2 day we have been following up with them to come over without any response...We spoke to customer care executive Balaji/Sanmugam Sunder and only false assurrance were being given that they would visit. I wanted to speak to customer care supervisor Chandra mouli and chandan to come on phone but the officers refused to give the phone to them and also informed that they would call back in 30 min but nobody called.I had asked them to record he call as this was very urgent as i just became a mother of our second kid who is just 3days old and we need to clean clothers..entire 2 days i waited for them but without any luck. I was literally pleading them to send at the correct time as i need to even take rest. I was told that they could come by even 8.30pm even.Even today 8/10/09 at 7:45pm i called them but they made me hold the line till 8:10pm but never came on line and i was forced to cancell the call. My intention to write to you is to the ensure this complaint reach the samsung consumer care and also the CEO that how people are mentally haressed by the customer care officers.... Even senior supervisor's do not attended to such requests o[censored]rgency. i'm really feeling very sick by these casual approach shown by the samsung team. I just want a written apology from samsung and rectification of my washing machine as soon as possible.

On Date : 09/10/2009- In the morning at around 9 am I have register a complaint towards the manufacture defact of my Washing Machine throughcomplaint no #[protected] I have been told that the engineer will visit before 8 pm same day so I took leave from my offce to expalin the problem faced to engineer. However noone come to attend our issue till today.

The Machine have problem on very first day when I purchased it date August 14 2009, that time the Salees unit come and somehow rectificwed the problem mow again and again I face the same problem.

I called couple of time on the same day and also on next day too, everytime I have been give the false assurance that the service engineer will call and attend the case.

It is really a bad for the company that it have few department/employee or associated people make false statement which may lead to negative impact for it's products.

May I request through this complain to replace my Washing MachineMy intention to write to you is to the ensure this complaint reach the samsung consumer care and also the CEO that how people are mentally haressed by the customer care officers... Even senior supervisor's do not attended to such requests o[censored]rgency. i'm really feeling very sick by these casual approach shown by the samsung team. I just want a written apology from samsung and rectification of my washing machine as soon as possible

I had purchased a washing machine from Hisar (Haryana) approx. One year ago. But this machine is not working properly. I had contacted many times to your customer care on land line telephone, But there is no response received till now. Now you are requested please send the your representative for looking this matter.

Sir,

I am aril narayanan, Erinchikeel, thuruthi, kasargod. We had purchased a washine machine from payyannoore, kannoor district in 1997. Unfortunately, last 2-3 months we are not using the machine as the belt of the machine had broken. We contact several time to the agent, but nobody attended till date. Please instruct your service technician to look the machine and solve the problem. As the warranty period is over, so we are ready to pay the repair charge. Our contact number is[protected].

Your urgent action wll be highly appreciated.

Regards

my washing machine not good condition model no. WT 9201 sl no 02910

A complaint regarding not working of washing machine was made to Sumsung service center in the month of April 2010. The complaint was not attended 4-5 days and after complaining again and again, I had received a SMS that Mr.Puri service engineer have been deputed to attend your complaint and his contact no. is [protected]. I contacted Mr.Puri on the given no. and he informed that Shalimar Bagh is not my area you may contact the service center and informed them accordingly. I again contacted the service center but no positive response received. After 2-3 hours I received call from Mr. Puri and informed me that although Shalimar Bagh is not my area but I can attend your complaint. He visited my house and change the motor of Washing machine dyer. He charged Rs.1200/- and asked that the receipt will be sent by Sumsung later on. I tried to contact Mr. Puri many times as the machine was not working properly. He informed me that I am not well and will attend the complaint next week. After that I am continuously contacting him but the phone no. is temporary out of service.
Please look into the matter and take necessary action.

DEAR SIR,
I HAD LOGDED COMPLAIN FOR MY WASHING MACHINE ON 12 TH MARCH2012 ON [protected], THE TECNICIAN VISISTED ON THE SAME DAY,ON 13 TH AT 11.30 AM I WAS TOLD THAT THE PART REQUIRED WAS NOT AVAILABLE AND IT SHOULD REPAIRED AS NEW PART WAS NOT AVAIBLE. AGAIN AT 1.30 PM I GOT A CALL TO ASK ABOUT THE SITUATION BY ANOTHER TECHNICIAN , HE AGAIN CALLED AT 6.30 PM AND AGAIN TOLD THE SAME STORY, AT 6.40 CALLED UP THE ABOVE TOLLFREE NUMBER AND WAS TOLD THE SALES EXECUTIVE WOULD CALL ME IN 15 MINUTES , SORRY TO SAY UPTO 7.25 NO RESPONSE , AT 7.25 PM I CALLED AGAIN AND M/S DEVI SPOKE TO ME AND I ASKED WHAT WAS THE SOLUTION ? I ASKED IF I HAD TO THROW THE MACHINE AS SAMSUNG DOES NOT HAVE A PART, SHE SAID SHE WOULD CALL BACK ON THE 14 TH BUT 11.30AM, BUT YET I AM WAITING FOR THE CALL

SIR PL SUGGEST ME SHOULD I THROW MY MACHINE AS U HV STOPPED AMKING THE PART. AN ELECTRONIC MACHINE WORKS FOR AT LEAST 15 TO 20YRS IF OPERATED PROPERLY. AND IF SAMSUNG IS MAKING NEW PRODUCTS , IT DOES NOT MEAN THE CUSTOMERS WITH OLD MACHINES HV TO SUFFER ,
IT IS SHOCKING TO SEE THAT U PEOPLE CARE A DAMN ABOUT UR CUSTOMER ASU HV NO TIME TO REVERT BACK TO US,
WE R A WORKING CLASS , WE HV NO TIME TO KEEP CONSTANTLY FOR ONE COMPLAIN.

PL WAKE UP SAMSUNG UR MAY VERY SHORTLY LOOSE UR CUSTOMERS DUE TOSUCH BAD SERVICE ,
MRS KARISHMA MIRCHANDANI

Dear customer

Greetings of the day !

Thank you for becoming a patron of Samsung product.

In order to help you in a better way we would require your contact detail .Please provide your contact detail .We assure you our best services always .



Thanking and assuring you for best services always.


Customer Satisfaction Team
Samsung India Electronics Pvt. Ltd.
Email:- akhilesh.[protected]@partner.samsung.com

This is regarding the washing machine, model number WA80P1B.The complaint for this was registered on 17/08/2013.Complaint number is 84537170 Till date the machine has not been repaired.Just a visit by an engineer, Mr Manoj Rawat is not a solution.THE END RESULT IS TILL DATE THE MACHINE IS NOT REPAIRED.Do we have so much time time to chase for it on customer care.We are working, hence we do not have so much free time to chase .WHAT IS WRONG WITH THE SERVICE CENTRE?For the past ten days we are chasing for the same.IS SAMSUNG going to pay for the mobile bills as we have been calling the customer care and calls have been placed on long hold.WHO IS RESPONSIBLE?I want an answer.Everytime false promises are made that the machine will be repaired today or tomorrow.Awful services.I want a written explanation from the concerned authorities why so much delay and lethargy. Can a quick action be taken and the issue resolved.


Vandana Sinha
1488 sec 37 Noida
Noida--201301
Uttar Pradesh

Sir, i have taken the washing machine before 3 years.my machine was given to service centre before 25 days for service but they have told that they will give machine 1 week but they have not given upto know.this problem is for every customer in our district.if we call them there is no proper responce by telling many of various resons.this problem is for every customer in our district.so please my request is to solve this problem.

I BOUGHT A FULLY AUTOMATIC TOP LOADING WASHING MACHINE MODEL WA82V4GEC/XTL ON 11 OCT 08. IN THE LAST 6 YEARS I HAD TWO MAJOR REPAIRS AND BOTH TIMES I SHELLED OUT CLOSE TO RS 2000 EACH TIME THROUGH COMPANY SERVICE CENTRE. THEY SOLD ME BOTH TIMES A STAND AND THAT STAND WAS GETTING RUSTED AND LEAD TO UNBANCE AND UNTIMATELY BROKE. SO ABOUT 2 YEARS BACK I REMOVED THE STAND AND USING IT. LAST REPAIR IN 2012 THEY REPLACED THE PCB AND CHARGED CLOSE TO 2000 RS. TODAY AGAIN MACHINE WAS NOT WORKING. I CALLED THE CUSTOMER CARE. THE SERVICE ENGINEER CHARGED RS 337 FOR CHECK UP AND HE SAYS PCB IS GONE AND IT WILL COST RS 3500 TO REPLACE. I DON'T UNDERSTAND. IS IT NORMAL TO SPEND SO MUCH MONEY FOR REPAIR IN 6 YEARS ON A WASHING MACHINE ?. I NEED A CLARIFICATION AND A DETAILED INVESTIGATION. REQUESTING QUICK ACTION TO RESOLVE MY GREIVANCE.

Hello. I have bought the washing machine on[protected]. Since[protected], it has a problem in its dryer. The dryer of the machine is not working. So I request you. Please visit us and check our washing machine before expiring its warranty. It's warranty will be expire on[protected]. My contact number is [protected]

washing machine spin motor not started please may ne checked & rectifed