Samsung — NO SERVICE/ GUIDANCE

Address:

Andhra Pradesh

I PURCHASED A HAND SET " SAMSUNG CHAMP DUOS DELUX" MOBILE FROM 'GOLDEN MOBILES' SHOP AT GOKAVARAM BUS STAND, RAJAHMUNDRY ON 18/09/2012.

ACTUALLY I ASKED FOR A COMPATIBLE MOBILE TO BE USED AS A MODEM FOR MY LAPTOP AS WELL AS TO ACCESS INTERNET ON MOBILE . THE DEALER SAID THAT SAMSUNG CHAMP DUOS DELUX IS THE BEST FOR MY REQUIREMENT.

AFTER TAKING THE PIECE, I FOUND TO MY DISMAY THE USER UNFRIENDLY FEATURES AND INEFFECTIVE AND INADEQUATE GUIDANCE / SERVICE FROM THE DEALER AS WELL AS THE SAMSUNG SERVICE CENTRE AT RAJAHMUNDRY.

IT IS JUST A TORTURE AND THE SALES MAN IN THE SHOP LATER ADMITTED THAT THIS CHAMP IS TROUBLE SOME AND FEATURES ARE NOT USER FRIENDLY.

NOT ONLY THE TIME BUT ALSO SO MUCH MONEY IS BEING WASTED. WHEN AIRTEL PEOPLE ACTIVATE SERVICE, THE DEALER 'GOLDEN MOBILES' HAPPILY CRIED IT IS CONNECTED, IT IS CONNECTED AND SOON THE HEFTY CHARGES DEBITED FROM OTHER BSNL SIM RATHER THAN FROM THE AIRTEL.

SUCH IS THE KNOWLEDGE OF THE DEALER. THE SERVICE WORKSHOP OF SAMSUNG AT RAJAHMUNDRY IS WORST OF IT'S KIND.

And the customer support service of SAMSUNG from NEW DELHI is also disgusting. More so one executive by name Shradha appears to be anti customer without any flair for service.

ANY HELP FROM ANY QUARTER TO MITIGATE MY PROBLEM ?

K K KUMAR--- RAJAHMUNDRY