[Resolved]  Samsung — Samsung - Defective TV

Address:

North Delhi, Delhi

Dated : 26th August 2010.

To,
The Registrar
Consumer Compaints
New Delhi

Sub : Defective TV & Request for replacement

Dear Sir,

I had bought a 29 Inch Samsung CTV Slim TV (Model No. CS29Z40MVT/2009 ), Brand : Samsung, Equipment Type : CRT, ) from Kanha Trading Co. Delhi on 10th November 2009 for which I paid Rs. 12,300. After three days, I started experiencing problem in operating TV which I immediately brought to Samsung's notice ( Complaint No.- [protected]). One of the Service Engineers visited my premise after 2 days and suggested me to change Memory ICU. I changed the memory ICU the very next day. Again after 8 month, I started experiencing the same problem (No picture and sound). I called up the Service Engineer ( Complaint No. [protected]) and started making innumerable follow ups with him to check my TV. He kept on informing me that he would visit my premise shortly. Finally he woke up after a couple of weeks, visited my premise, checked the TV and suggested me to get the major part replaced. The service engineer told me the parts required for TV repair were not available and they will have to request parts from the HO. Finally I have decided to replace this defective TV. Now, I am regularly follow ups with Service Engineer and Kanha Trading Co to replace my TV. They are continuously making false promises to me that they would soon replace my TV. They are continuously making cock and bull story.

This is for your information within 2 month the TV warranty period will be expiring and in 8 month this is the second time my TV is facing a same problem.

No one from Samsung bothers to redress my issue. I am sick and tired of making incessant follow ups with them. No body is there to listen to me. This is the reason why I have taken recourse to you now because this is the only option available to me now. I want these buggers to be penalised for the pathetic products and services being rendered by them.
I am looking forward to replacement of my defective TV now.

You are the only hope where I have pinned all my hopes to get justice of this issue.

Looking forward to your help.

Thanks & Regards
K.Krishnan
C-8/120-A,
Lawrance Road,
Keshav Puram,
Delhi -110035
Mobile no. [protected] / [protected]