Samsung — mobile phone

Address:North Delhi, Delhi

sir i have given my samsung B- 3210 model to service center ashok vihar new delhi the service center name is aditya infocom pvt..on[protected] now they did not give my and not giving any response so i have requested u kindly take any action,





THANK YOU
MOHIT GUPTA
([protected])
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Samsung Mobile Phone — Charging unnecessary subscription of Rs 10

I have been unnecessarily charged Rs 10 in the name of cricket scores & updates subscription pack. Do not charge me anything hereafterwards even though if I had accidentally applied on WAP connection. I do not want that service.


S. Lakshminarayanan
Cell No: [protected]
I bought a Samsung M569 mobile phone on 1st June, 2009. It went dead on 17 th June, 2009. What a performance by Samsung !!!

The service engineer said that the phone is dead and they have to send it to Delhi.

Why should i accept this. I want my money back . Please help me.

samsung/cell phone — Faulty Products & unfriendly customer care service

As first time customer of the Samsung India & its product in my life, after 24 hours of purchase what I get is;

* A handset which heats and dangerous as it can destroy my ears.
* A handset with unclear display that can affect my vision.
* Dealing of over 6 hours with unfriendly Samsung Service Center executive.
* Money & time spend on travelling and moving all over Delhi to get my handset replaced.
* Finally, just another way of forcing a customer into a contract of purchase with terms & condition and wasting my weekend.


I here by present my case and would request you to kindly provide me necessary response to it.

On 10th July, 2009 at 18:22 hrs I bought Samsung Super Hero cell phone TATA-CDMA-SM-HERO SCH B259 (A10000015D1492) which is manufactured for the TATA Indicom users. The details of the purchased equipment was as follows;

Purchased from The Mobile Store Ltd. B-1, Inner Circle, Opp Hotel Marina, Delhi
Customer Number:[protected]
Customer Name: Ms. Sangeeta Bansal c/o Mr. Vinayak Bansal (Son of Ms. Sangeeta Bansal)
Mobile No: [protected]

Within 4 hours of purchase the cell phone started heating when a call is made for 10 min or more with the cell phone.

On 11th July, 2009 afternoon I approached The Mobile Center for the replacement of the Handset. As per the store manager, they are only suppose to make sale of cell phone and cannot replace the handset, even if the handset dysfunctions within 24 hrs of purchase. The branch manager advised me that in case if there is a problem with handset within 7 days of purchase, DO letter can be obtained from the Samsung service center and it will be replaced by The Mobile Store.

As directed by the Store manager, I approached the nearest Samsung Service Center, Beecham's Vision 31, Municipal Market, Connaught Circus, ND - 01. As per the manager of the service center, he would only update the software and will not replace it. As per the manager, the center has no authority for issuing DO letter and the B-27, Samsung Service Center located in Moti Nagar, New Delhi (Near Moti Nagar Metor Station) has the authority for issuing the DO letter.

Once I approached the Samasung Service Center in Moti Nagar, after waiting for 2 hours for the Service, the Service Center manager refuses to provide me the DO letter as he is not authorised to do so for this problem. After spending 30 min showing all the different kind of legal document which was just another way saying that "I will not issue the letter", and said he'll update the software and will resolve the problem.

After agreeing to his suggestion, he took the handset from me. According to the service center manager, it takes 25 min to update the software for which he took 2 hours. On asking for the cell phone, as per the manager the cell has hanged thrice while installing the software. On asking for the cell phone back, irrespective of the service done, the branch manager replied that the Software is now updated, but some new problem is there for which I have to submit the handset. The display of the hand set was not clear for which he said he'll send a query to head office. The Service Center Manager was not ready to accept the responsibility of the new problem. He asked me to leave the cell phone for which he'll check and submit a request to head office and will take 36 hours before anything can be done.

As as result I lost my trust in the Service Center Manager and decided to take my hand set back. On asking for some proof for service, he refused to give me any document and said I can only give you the Job No. which he said is 912870.

As a dissatisfied customer, I made a call to Samsung Customer Service Center on 30308282. There customer care executive Mr. Ankur directed me to Mr. Ansari and asked to call him on +91-[protected]. After presenting my case, Mr. Ansari showed irrational behaviour while talking on the phone and started shouting on me. He mean while made a conference call to Samsung Service Center Manager in Moti Nagar and said whatever the manager is saying is right without listening to anything.

Its not even total 48 hours that as a customer of Samsung Mobile I have spent over Rs. 300 for transport and over 6 hours dealing with Samsung Service Center executives.

And at the end what I get is a cell phone worth Rs. 1700, which is still heating while making a call for 10 min or more and a display which is distorted, plus lack of trust in Samsung Service Center executives and Samsung Products.

I have gone through all the warranty card details and the agreement between organization & the end user that you provide with the product, that you'll use to respond.

At the end of the case my queries are;

* The details of warranty that you mention with the product are provided in the cell phone box which is seal packed. As per the sales executive at The Mobile Store, once seal broken the product is sold. Since all the terms & condition of the product are within the box, How can a Consumer make a choice based on the terms without opening the box???? Which means once seal broken is sold and as a result the terms & conditions are being forced upon the consumers.

* Even though you don't charge for the repair or warranty, how will you make up for the cost of transport and the time that the customer spends dealing with unfriendly Samsung Service Center executive???

Will I ever get my hand set replaced or do I again need to spend another 6 hours + Rs.300 and deal with Samsung executive or do I still need to work with the dysfunctional Samsung Hand set which can lead to damage of my ear as it gets heated or can affect my eyes as the display is not clear?????
My mobile phone(samsung SGH-j150) was under warranty period & due to some technical problem, i have given it to service centre on[protected]. For the past one &half months Its my daily routine to visit him & ask for the same. But he is always giving one or the other excuses. Please help me to get my mobile back .

Thanking You
the smsung service station of moti nagar is not giving my mobile(model no.-sgh-f270) . there is only a slide problem in my phone.I had submitted my mobile on 02/07/09 they said to me came on 10th to collect your phone but on 10th they said came on 15th and on 15th they said your phone is in building process not sure when your phone will be repair. so what to do i dont have any phone to use .HOPE THAT YOU WILL DO SOMETHING ABOUT MY PROBLEM.

Samsung SGH J150 — Poor service by service centres

Recently I had brought a new samsung "SGH J 150" model in the month of november 2008. But after 1 month it started giving problems such as hanging and automatic switch off while receiving or making a call. It also gets switched off when i switched on the camera. I gave my mobile 2 the service centre and after 2 days they returned it back to me saying that it was perfect. Again after few days, that same problem occurred and i gave the mobile to them and so they took 3-4 more days to repair that. After some months my phone didn't get charged up. I showed them my mobile and my charger to them and they said that it was the charger fault. They also did not have the stock of new charger and i had to wait more than 7 days for getting my new charger back. The key pad numbers are totally invisible now and u can only see the key pad numbers during the night. And now my microphone is not working. They are saying that its the microphone problem. they are saying to come on particular date and whenever i'm going there, they are gain saying that you come after 5-6 days. After going a week when i went they still don't give the mobile saying that it has been incomplete. so this is the condition of Bhubaneswar samsung service centres. So its better that we shouldn't buy the samsung mobiles rather the nokia mobiles are far better. "IF WITHIN THE WARRANTY PERIODS, THE CUSTOMERS ARE FACING A LOT OF PROBLEM, THEN WHAT WILL BE THE CONDITION OF CUSTOMERS AFTER THE WARRANTY OF THE MOBILE "????????
My samsung c170 phone had a problem regarding the charging point. I went to samsung service centre located in jammu. They repaired my phone and i paid rs500 to the company..now the next day it begun to switch off and on by itself.then i again went to the service centre but they refused to correct it..then i went to other service centre of samsung and they made an estimate of 1200rs and the worst thing is that they changed my battery..my phone is completely dead..i mailed to company but no response..what should i do now?
My samsung sch-s259 model got locked when i changed it to a new tata sim.
Please help me!

samsang mobile j150 — poor service

i have purchesed a mobile on 3|10|08,some months ago my mobile`s display was lost , and i went many times to ur meerut service center for change my mobile disply,but they told me that j150 display is not avilable in the company, i have complaiend many times but i did not get any response from ur service centre, i have summited my mobile of your service centre , please change my mobile or display as u wish.
from,
perveen kamboj
h.no-235/4,new sarvodaya colony,
meerut[up]
mo-[protected] or [protected]
sir, i m a D.U student. i hve samsung M-200.but the prblm is that the mobile phone tracker is not activated........i want ur help to activate my mobile tracker,,,, bcoz i lost my phone at 2 times
11 dec 2009

Dear sir,
I ram dularey nishad living in kanpur. i have purchased the mobile sch-5679 on 24 mar 2009 there is an auto on and off problem. which i have given to samsung service centre which is located at 24/18-b, shyam sunder building karachi khana road, the mall, kanpur-01 on 4 nov 2009 has not been made yet so please kindly grant my request as quickly as possible.
Thankyou
Ram dularey nishad
271 tiwaripur 2nd
harjinder nagar
kanpur-208007
phone:- [protected], [protected]
11 dec 2009

Dear sir,
I ram dularey nishad living in kanpur. i have purchased the mobile sch-5679 on 24 mar 2009 there is an auto on and off problem. which i have given to samsung service centre which is located at 24/18-b, shyam sunder building karachi khana road, the mall, kanpur-01 on 4 nov 2009 has not been made yet so please kindly grant my request as quickly as possible.
Thankyou
Ram dularey nishad
271 tiwaripur 2nd for status: 163
harjinder nagar
kanpur-208007
phone:- [protected], [protected]

Samsung mobile M-200 — worst handset

To

The Manager

Samsung India





Subject:-Regarding Handset



I have purchased Samsung M-200 Model having IMEI No.358046/02/251188/6 on 2nd November 2009 from White House Shop located in Sitabuldi area in Nagpur city. But I am very much disappointed to say that the Handset which I received is in very bad condition. There is battery backup problem, keypad is not good, PC is also not good.

I am surprised that I have purchased a brand new mobile of Samsung Company, and within 2 months only it is giving me lot of problems. This shows a bad reputation of your Company. One more serious problem i have faced is that I got very bad experience from their service center located at Sadar,Nagpur.They have never responded on time and also did not adhere to the time lines which they gave.

The White House Mobile Shoppe is also not ready to exchange the Handset now. So I am requesting you to exchange the handset as soon as possible, otherwise I have to go for Consumer Court for some action.

As there is under warranty Period, but the full Handset is not fresh piece I want another Handset which is original. So do the needful as early as possible.

Also request you to help me in this issue by giving your valuable suggestions and directions else i will need to take actions for the same.



With Regards

Vinita Ghatwai

51/3 Ujwal Nagar,Wardha Road

Nagpur-440025

Mobile no.[protected]
my cell phone display has been crack .i need halp frome you .my modle no is f 270.i shall be very greatfull to u .
lost mobile with sim

i have loast my mobile phone with my idea sim card...kindly give me the details of incoming, outgoing calls...if possible detect my phone and inform me...mobile phone number-[protected]...
name-deepak kumar baghel...address- 38/b/247 om nagar nagla padi agra-5
You should now junk that phone and thank Samsung for teaching you a valuable lesson in life. NEVER PURCHASE A SAMSUNG PRODUCT AGAIN.
i purchased SAMSUNG C5212 MOBILE recentlty. but in the mobile i cannot install education based or related software or APPLICATION ( because i am doing PH. D). while going the some advertisement it shows that it can be installed by the mobile application which in availble over the internet and in THE SHOPS. now i need the company will clear my doubt and tell me the procedure how to install the mobile application in C5212 mobile. the guildlines book also contain this detail like "you can download the mobile games and application over the internet".

in short " HOW TO INSTALL THE MOBILE APPLICATION AND GAMES IN SAMSUNG C5212 MOBILE"

I hope the would do it for the satisfaction of the customers.
i have purchase new samsung mobile and just one month ...and it occour problem...and i given in company last 6 days.....they told me that they will give new mobile.....bt yet i didn't get.......so samsung service is very low.....and poor.....so all pepoles which thinking to purchase samsung mobile don't do tht ........becoz it is nt gud phones in samsung....and service......

samsung/cell phone — want money back

Sir,

I had purchased a mobile handset named "samsung omnia 2 i8000" from my local area dealer named "Bhatia's mobile shop" on dated 12/02/2010.After one n half month from the purchased date my mobile ringer was damaged automaticaly and i had changed it through samsung service centre surat as mobile in warrenty period.After this when i got my mobile back so much problem were occuring from software and hardware side in mobile.Then after i had further given the mobile to service centre.In this period the handset was sold by service centre x personel.And that story ,i was came to know by my dealer(service centre manager had told to dealer about that to know me).So i was angried and told them to given my money back but they didnt and so many time were not answering my calls.After 2 week service centre manager called me to take my mobile back but i ad oppossed to take it back and asking for money but further they had no response.In between i had tried to call samsung regional manager of Surat but same,he was not answered my calls somany times.
so sir now a time no body is responsing me(samsung regional manger.service centre manager and also bhatia mobile shop dealer).Still so many problems are occuring from software side and hardware side.

problems occuring:

software side
1-screen got total white automatically
2-call log screen got total white automatically
3-many applications are not working(msg shown on display "unable to open problem uccuredin system")
4-browsers are not working
5-internal keypad is not working
6-msg screen got total black(msg cant read).
7-automatically phone got cut when other phone is coming and msg also sent auto.that"i'm busy right now"


Hardware side
1-volume key is not working
2-camera key is not working
3-ansewering and not ansewering key is not working
4-zooming got auto. when camera open
5-volume key is not working ,volume keep high auto.

so sir these problems are regular and others problems are coming still.every time i had swith off and on the mobile for that.i had used that phone hardly for 2 months from the purchased date.mobile is in warrenty period.

pls sir help me as soon as possible,now i want my money back.


regards,

keyur naik
[protected]
navsari
Boss, you have done the same mistake i have done by purchasing samsung products. my mobile had a problem with the LCD. within 3 months again i had the same problem. they are not ready to replace the same free of cost as it is their product fault. also, i have a big problem with thier washing machine. samsung has a lousy product and even more lousy service.

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