[Resolved]  Samsung — mobile not working

Address:Punjab

i bought a samsung monte phone and it does not catch network of any company sim i went to haba telecare faridkot punjab (samsung service centre) and they said we will have to replace mother board and asked me to wait for few days till they recieve it . now even after 16 days they donot have board what should i do they even donot pick up phone [protected] my phone is lying dead what is the use of warranty when it is expired just like this samsung is the worst company
please solve my problem
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,

I have purchased a mobile in August from Citi Centre Goregaon west shop GSM Zone Mobile Sates and Service vide bill no 221 dtd 26.08.2010

1) Shop: GSM ZONE
2) Mobile : Samsung C5212 (Duel Sim)
3) IMEI no: [protected]
IMEI no: [protected]

I had already lodged compalint with Samsung Santacruz (khiranagar) Service centre but they informed that there is sweat substance found in the mobile due to which its not working and mother board collapsed and asked for Rs. 3105/- as an estimated repair cost. I do not know how this problem happened and how can my sweat go in the mother board which i am not able to understand which is happening with me for the first time in my life.

I am a regular user of Samsung mobile and also using Samsung DUOS B 7722 which is not giving any problem.

I request you to help me in getting the mobile replaced and advise me further course of action.

You can contact me on my email address on

vishram.[protected]@raymond.in or can contact on my cell 91 22 [protected]

Thanks & regards,
Vishram
The above said complaint is valid. My name is Sunil Kumar and I brought Samsung E2120 from Poorvika Madipakkam on last September 2010. In March 2011, the mobile got repaired. It's just showing the Samsung model no in display and nothing else. I took it to the Samsung Service Centre in Velachery they told that the mother board needs to be changed. They took more than 15 days to get my mobile serviced. Now again the same problem exists. I went to the same service center and asked the people to change my mobile as it is under warranty period. But they told that they cannot replace the set. In the next two months, the warranty will get expired. What can I do if the problem raises again? Also it came to my notice that there are lots of people coming over with this same complaint. Is this mistake from Samsung or Poorvika or the Service Center.
my number is [protected]
I have purchased a S III in August 2014. Phone hangs during calls. It was repaired in Dec2014 but no progress. I am fed up within 5 months
sir i m using samsung product from many years i purchased mobile on 1/1/2015 there was some charging problem but working i approched service center at narina on 12/5/2015 Mr imran told me there is charging jack problem we have to replaced it and its not come in guaranty and cost will be RS400 i said o.k.After 15 min he came out from cabin and asked me they will charge Rs170 if i refused to repair it then itold him why will i refused then he said and he committed to give me repaired phone within30 minute isai ok im waiting ...after 1hrs i approched again imran why he is delaying me...then he told me there is motherboard problem and we have to replace it and cost will be rs 4500 . i was surprised how can he do with me first he told me for charging jacknnow for motherboard and i purchase just 4 months back and dealer told me there is warrenty for 1 yrs .I 100% sure he did something wrong with my mobile inside the cabin.now it is not workin and blank mobilei... i m doctor and i m very old customer please replaced my mobile with new one otherwise i will take some legal action DR NARESH KUMAR MOB [protected]...email add... [protected]@yahoo.com
no reply from customer care

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