[Resolved]  Samsung Refrigerator — Never returned the refrigerator given for service

I have give my refrigerator for repair. They came to my house and taken it for repair. They promised my saying that they will return in two as it requirs gas filling. Called their Call Center many times. They do promise saying that they will call back after finding the status but never called back. After blasting a lot they gave me their Bangalore service center in-charge to communicate on the issue. Keep calling him every day and he is consistently keep saying that he will send it in a day. Close to a month passed and looks like they have no intention to return the same. I spoke area manger (as per in-charge's words) and that guy is really useless. As usual he told me that he will call back but never called back. I'm really helpless and frustrated to call them. The ticket # [protected], dated: 12-Mar-09

I guess, I need to approach Consumer Forum for any help. Hope they help me too

Regards
Ramana