[Resolved] Samsung Refrigerator — URGENT: Service from SAMSUNG Support (Case # [protected]) | |
Hi Neeraj, Please refer my case # [protected] and below email trail. My refrigerator is not working since from last 2 months, I am following up with customer support regularly, I remember few names to whom I spoke recently Mr Ashok, Miss Richa……., they guaranteed me that I will receive a call in 2 hrs from senior person & also a engineer will visit by EOD. Unfortunate part is neither I receive any call back nor engineer visit in last few days. I am really unhappy about the service I get from SAMSUNG and the customer support personnel’s response on my case. Can you please help me on this? Thanks & Regards, ______________________ Madhukar Aladar [protected][protected][protected][protected] From: Aladar, Madhukar Sent: Wednesday, November 05, 2008 10:20 AM To: 'SUPPORT INDIA' Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected]) Importance: High Can I expect some response on this? [protected][protected][protected][protected] From: Aladar, Madhukar Sent: Thursday, October 30, 2008 9:27 AM To: 'SUPPORT INDIA' Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected]) Importance: High Dear Sir / Madam, It’s almost 2 months since when my refrigerator is in non functional state. In past couple of times engineer (COLORTRACK) came and tried to fix the problem, but he didn’t succeed. Just to re-iterate, can I expect some permanent solution to this problem? Also it will be great if you can provide some contact info of SAMSUNG seniors (mail / phone), with whom I can discuss this issue. [protected][protected][protected][protected] From: Aladar, Madhukar Sent: Tuesday, October 07, 2008 11:38 AM To: 'SUPPORT INDIA' Subject: RE: URGENT: Service from SAMSUNG Support (Case # [protected]) Thanks for Response Looking forward for some permanent remedy to my refrigerator problem. [protected][protected][protected][protected] From: SUPPORT INDIA [mailto:support.[protected]@samsung.com] Sent: Friday, October 03, 2008 11:04 AM To: Aladar, Madhukar Subject: Re: URGENT: Service from SAMSUNG Support (Case # [protected]) Dear Customer, Thank you for patronizing Samsung product. Without any prejudice we regret the inconvenience caused to you. We have forwarded your mail to our service department. Our concern person will get in touch with you shortly. Please bear with us till then. For further assistance you may contact SAMSUNG Customer Contact Center at 3030 8282 or[protected]toll free). Thanking and assuring you for best services always. Customer Satisfaction Team Samsung India Electronics Pvt. Ltd. ----- Original Message ----- From: Aladar, Madhukar To: support.[protected]@samsung.com Sent: Tuesday, September 30, 2008 9:53 AM Subject: URGENT: Service from SAMSUNG Support (Case # [protected]) Sir / Madam, This is to bring to your kind notice that I have witnessed a very bad Service about my Refrigerator from SAMSUNG support. I have purchased SAMSUNG double door refrigerator in August 2007 from SUMARIA, Vashi (Apprx cost Rs 15000/-). The refrigerator stopped working from Sept 2008, and I am registering my complaints and following up with your customer support team, COLORTRAK service center & SUMARIA from last three week to get my refrigerator in working condition, but till today no luck. I feel that either the peoples are not capable to find problems & rectify it or the product it’s self is not capable of functioning after 1 year, as it stopped working after exactly one year and your staf[censored]nable to provide service. Here is case history, on 9th Sept-08 COLORTRACK person had repaired it and he charged Rs 900/- for some part, I paid it because we were without refrigerator for 1 week. After repair refrigerator worked hardly for two days and it stopped working again. On registering complaint, another person came on 17-Sept-08 to repair it and he said, “it was not repaired properly first time and because of that some other part damaged and we have to pay approx Rs 500/-“, again we paid because we were suffering from 2 weeks and thinking it will resolve issue permanently. But unfortunately again it stopped working after exact one day and again I had logged call on 19-Sept-08. So if I am charged Rs 1000 or Rs 500 for every visit, I think I will end-up in paying Refrigerator prize very soon. It is really pathetic experience and service I am receiving from SAMSUNG, which is really unacceptable. I receive response from customer support executive from last 8 days that they have escalated this case and support manager will call me in next 2 hrs, but no calls from service manager. Please advice whether I should throw out that product or do you have some capable staff to repair your product. I am waiting for favorable response this time. Thanks in advance. P.S: I do not have make model of refrigerator at this time, when I am writing this letter Thanks & Regards, Madhukar Was this information helpful? | |
Aug 14, 2020 Complaint marked as Resolved Samsung India customer support has been notified about the posted complaint. | |
 69 Comments | |
Comments
Samsung Refrigerator — Freezer door spare part not yet serviced by Company' Service network.
I have made complaint about the non-availabilty of Samsung Refrigerator Freezer Door at Hosur [TN] Company' Service Center. The on-line complaint no. is : [protected] on 30/9/2008. But till date "NO RESPONSE" either from Company' Service Center or Company' Service Call Center.Needs sppedy actions which will be really solicited.
Regards
M.Thednral Arasu
+91-[protected].
Completely agree, i am also a victim of the unprofessional service which is not expected of a Multinational Brand.Just imagine how can one be without a Fridge after paying so much of maoney on repairs, your technicians should not take service charge if it is the same problem .It seems a money making excercise for repaining a part every two months- Regards vibhuti
i have purchaged a375lt double door refregerator from talwar elctronics panipat.my freeze is not working propely.i have complained many times dealer.every time a new man come survise center& adujest the temp.but the result is same.i purchage the ref[protected].i am now not satisfied from your samsung company&now i am going at consumer court for change my refregerator or refund my money back.my phone no.[protected], house no.40, shanti nagar model town panipat
dear sir.
my complain no [protected] dt.12129.
i have a single door refrigerator(red color)
my complain is door lock problem and gyasket problem after 4month complain as it is
please give me solution
from.
jayanti patel
rajkot
M.[protected]
my complain no [protected] dt.12129.
i have a single door refrigerator(red color)
my complain is door lock problem and gyasket problem after 4month complain as it is
please give me solution
from.
jayanti patel
rajkot
M.[protected]
I HAVE PURCHASED A SAMSUNG SPLIT AC FROM 'RATNA FAN HOUSE' AT CHENNAI ON 04.09.08
AC IS NOT WORKING AT AT ALL. EVEN AFTER SEVERAL COMPLAINTS TO SERVICE CENTRE
NO BODY IS ATTENDING TO THE COMPLAINT.
PL HELP.
M.BISWAS
CHENNAI
[protected]
AC IS NOT WORKING AT AT ALL. EVEN AFTER SEVERAL COMPLAINTS TO SERVICE CENTRE
NO BODY IS ATTENDING TO THE COMPLAINT.
PL HELP.
M.BISWAS
CHENNAI
[protected]
Samsung Refrigerator — Poor Service Support
I had registered a request to provide services for my 315 litre double door refrigerator purchased in July 2005 on 26/5/09. The engineer visited on the same day and informed that the compressor would need to be replaced. Its been more than 48 hours since then and the service centre has not been able to find a Samsung compressor in whole of NCR.To add to our woes, we have been quoted expenditure of Rs.1200/- for gas filling. The compressor being under warranty is to be replaced free of cost. If the gas is being refilled due to the fault with the compressor, it should not be chargeable.
Samsung Refrigerator — Defective product delivered
I had purchased a Samsung Refrigerator 315ltrs. through Vijaya Sales on April 06, 2009. Within 2 weeks we noticed that the door was defected and the white foam like substance that air-locks was coming off. The service engineer confirmed it was a manufacturing defect and we will be getting a replacement in 4 days. We have been calling customer care every week and this matter is still not attended too. At our last call we were told that since the Door wasnt in stock, they would be replacing the fridge itself which hasnt been done either. I am totally fed up and frustrated with the lack of services. Worst is all the electronics in my household are of Samsung brand and I am truly scared of any of it getting spoiled, seeing their service standards.Samsung Refrigerator — SUPPLIED BROKEN FRIDGE
I am staying at Kalyan, Dist.Thane, Maharashtra.I have purchased 230 ltr Fridge (Single door) from Usha Agencies, Kalyan on 11.5.09.
While deliver the Fridge I have noticed the leg of the Fridge is broken. I booked the complaint also & Samsung authorised service centre OMKAR SERVICES, sent their Mechanic. The Mechanic informed us that leg of the fridge is not repairable we (Samsung) will give new fridge of the same Model. Till today nobody has conduct me.
sir my name is saurabh(20/3 site no-1 kidwai nagar kanpur)pin-208014, and my work order no-5038 and the service centre is frod the address is-125/4 o block govind nagar, kanpur- 06, phone no[protected], i am going to fir the company, my phone no-[protected], today i am going to fir so plz do fast
work order no.: hhp. dated 26/8/09. at ansh enterprises, betiyahata gorakhpur. lcd of my mobile is to be replaced on chargeable basis. no progress till date. excuses are made every time i enquire about my phone. an l.c.d of mobile phone doesnot require 10 days to be changed. if not available, it can be supplioed by company or stockist or distributor anywhere in world in at most 7 days time. this is rubbish going on.
Dear Sir,
Ref : - My Complaint no[protected]
Refrigerator Model no RT45MCSMI/XLT
I have made a complaint regarding bad performance of above complaint by which my refrigerator is not functioning properly.
About 10days back even compressor was replaced but steel no cooling is staying place.
I request you to replace the fridge immediately with brand new fridge the dated of purchased of fridge is 30/09/2008.
Thanks & Regards,
Mahavir Kumar M Patny.
Ref : - My Complaint no[protected]
Refrigerator Model no RT45MCSMI/XLT
I have made a complaint regarding bad performance of above complaint by which my refrigerator is not functioning properly.
About 10days back even compressor was replaced but steel no cooling is staying place.
I request you to replace the fridge immediately with brand new fridge the dated of purchased of fridge is 30/09/2008.
Thanks & Regards,
Mahavir Kumar M Patny.
Dear Sir
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
Dear Sir
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
Dear Sir
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
Dear Sir
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
Dear Sir
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
ref :complain no WA[protected]
MODEL NO: LS17HANSBIXTP
my complain no is wa[protected]. at ansh enterprises, betiyahata gorakhpur. lcd of my compter have screen display related problem .i have complain at 08 /08 /09 at service center but no progress till date. excuses are made every time i quire about my TFT . even every time they claim about the responsbility of company, give the blame on company.
regarding to delay in service, every time they give excuse about "pending " problem .
can any body tell me what is pending problem ?
and who is responsible for this / is it company or service center .
about 45 dayes are passed .nither they are giving date till which they can repair my TFT
nor responding well during quire.
my exames are coming closer and i realy need my computer .
so plz take seriously my problem and plz give response as soon as possible .
my phone no is [protected] .and my mail id is [protected]@yahoo.com.
thanks ®ards
rananjay singh
electronics &communication engineering student
4th year.
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this is our major complaint.plz rectify as soon as possible.ia m waiting for u r reply.