Samsung Refrigerator — Faulty Service & No Repairs

Address:

Indore, Madhya Pradesh

I own a refrigerator SR37BG2XTL This refreigerator stopped cooling on 14/12/2010 for which I complained to company's authorized service center "Computer Sales & Service" M. G. Road, Indore. Their technician came on 20/12/2010 and replaced the compressor stating that it is faulty. He charges us Rs. 5050/- for the same. The refrigerator did not start cooling even after replacement of the compressor for which we again complained to the service center on 21st & 22nd December, 2010. I was told that the technician would visit us on the very same day on both the days but no one turned up. I again complained on 23/12/10 on service center at indore and Samsung Call Center where I was told that I would be charged again for the service engineer visit as it is a new complaint now. The complaint no. alloted to me is [protected] Dt. 23/12/10.
I request consumer forum to intervene in the matter and get me refrigerator working.
R. K .Gupta
[protected]