[Resolved]  Samsung — replacement

Address:Delhi

I bought a new SAMSUNG mobile model no. -SAMSUNG GALAXY S DUOS from KAMAL STORES MOBILE & ACCESSORIES., Shop No. 12A/11, SARASWATI MARG, KAROL BAGH, New Delhi-110005, bearing invoice no. 13257, dated 22-2-13 for Rs. 12900/-. Immediately after buying the phone i faced a little problem while using it. Then i showed the phone to the store employees and they told me that probably you are not used to a touch screen phone that is why you are facing this problem.The problem was in network. he change some setting and reset my mobile then he said now it is fine check this again u ll not be facing problem again.


i went to the service center on 21-3-13 under job sheet no.[protected] and they asked me to submit the phone for 1 day to find out the problem/fault in the phone. Then after 2 days when i asked them about my phone they told me that they have ordered a part for the phone which has to be replaced

On this i told service center owner that i want a replacement for my phone because this is a manufacturing defect for which i am not responsible and i am not going to use a repaired phone when i have paid for a new phone. On this he told me that hi is a franchisee, he asked me to talk to costumer care.

I spoke to costumer care they told me that they are also not authorized to replace the phone and asked me to go to Samsung Service Center and did not give me any concrete information regarding the phone and told me that i will take 10-15 days to get it repair done. Then i asked them to escalate the matter to their seniors but they did not respond to it. Even today before posting this complaint i spoke to one of the sr. costumer executive but did not get any satisfactory answer. On asking for Samsung’s registered office address the said they are not authorized to provide.

In between your ASM Mr. Amrish choudhary he misbehaved with me as i have already complaint about this matter but still no action against him. NON SENCE people are working Who talks without logical on phone..Poor service

After this i went to the store from where i bought this phone and even they told me that they are not authorized to replace the phone.

Now after spending RS.16800/- on a mobile phone i am in the middle of no where. Neither Samsung costumer care nor Service center paying heed to my concern.

Now i want a replacement for this phone or a refund of my money which i spent over this phone.

Kindly check all information i have given to customer care people

Arun choudhary
Email- [protected]@yahoo.com
Contect No. [protected]
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Aug 13, 2020
Complaint marked as Resolved 
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TO
THE NODAL OFFICER

sub: Replacement OF SAMSUNG Glaxay S4-Minni. (M.No. GT-19192ZKAINS)

Sir,

I am very much disappointed with the services of SAMSUNG MOBILE. I have faced many times of problems from the purchase date. about my SAMSUNG Galaxy S4 Minni handset. I bought SAMSUNG Mobile IN THE LAST Month from REHAN MOBILE CENTRE, SHIV COMPLEX, GURMANDI, LUDHIANA, CONTACT[protected], VIDE CM NO. 3668 on date 11/11/2013, during the period, I faced many problems in mobile like Hang problem, Network, 3rd class sound quality, etc. Last week i went to Samsung Moblie Care Centre at Avon Distributer near Sumitra Gas, KHANNA, Contact - [protected], vide Job SHeet No. [protected] dated. 27/12/2013 they said only software problem, after a software update the same problem was still. 2nd day i went there again then they told me the main problem is in [Mother Board] on your phone . i m very disappointed by the quality of your product. i dont want to change the mother board of my mobile phone, Please change my mobile Phone as soon as possible
If, I got negative response. I have last solution to solve my problem, to go consumer court for file my problem.

SAMSUNG Glaxay S4-Minni.
(M.No. GT-19192ZKAINS)

made by samsung

Thanks
with regards
Gurdeep Singh Kalsi
[protected]
i bought samsung microwave 14/03/2014 and nagda 25/03/2014 but technician came 26/03/2014 for demo when seen microwave he said machinery mistak so i want to replace my microwave, i complaint in lotus electronic head he said no replacement on servicing provide
Dear Sir,
One 6th of December I went to Chroma store Fort Mumbai for updation of my phone where from I have made purchase.They told me to go to one of SAMSUNG authorised customer care centre namely kaizer electronics at Crawford market Mumbai for updation of my Note 3 N 900 series at 3 pm.The staff there took my phone and handed over backcover, stick, sim and memory card to me and advised me to come after 1/2 an hour.I went to market for some purchases, when I came back almost after an hour they told me to put the sim in the phone.I handed over my Sim to them and they switched 'ON' the phone and told me give my email. When I logged In, the phone was still asking for Updation then a lady staff member put her own Sim in my phone and asked me to check, but the problem was still there, then I told them system needs WiFi connections to update they didn't listen.Then I told them I will lodge a complaint to your customer Care, Then a small boy hardly 15 yrs of age came to me and took my phone again and went inside and came with what's app.downloaded, but I told him I am here for software updation they told me we have formated your phone now used your data pack to update yourself phone, it took me almost 3_1/2 hours there.yesterday .On 10th of Dec.I got a call form your customer care no.[protected] @1.30.pm who told me you have got your mobile repaired I was surprised I told him I went to your services centre for Updation of software of my phones there was no other issue.& also told me you are our premium customer your don, t need to go anywhere, it is our responsibility to provide you door step services, then I got one more call from[protected] and the same issue was discussed and a complaint bearing [protected] was registered, and I was assured my complaint will be resolved very soon.On 17th of Dec.when I enquired about status of my complaint I was told to wait for 15 minutes we will call you back, but it was only after few hours i got a miss call from [protected] when a called back, call l was attended by some one who told me to our service centre, but when I told him I am a premium customer you have to provide me services at my door step. He informed me you are out of our jurisdiction so you have come in person, then I told him give me your address, then he told me I will send you address through message but no address was provided to me .On 18th I got one more call from the same number & he arranged a conference call to a service centre at Ville Parle and told me to speek to him who promised me within 24 hours our representative will approach you to make a report of the issues, but alas till now nobody approached me It is due to your negligence I have lost all of my data and now there are so many issues with my phone. I hope you will replace my Note 3 phone at an earliest Otherwise I will be compelled to drag you to the consumer court.

Your's sincerly

Nisar Ahmad Magray
cell.No.[protected]
Dear Sir,
No reply till date what is there to communicate with me over phone as your product Refrigerator which you replaced 1/3 front ok remaining 2/3”s horrible on both sides looks like repainted and tinkered by bad road side service peoples too many waves and bulges. A reputed company like yours supplying such a bad product above which you put us to inconvenience for the past one month without refrigerator, kindly respond immediately over mail and the action taken from their end.
and the person contacted N number of times no response i have paid full amount on 24/03/2015
Meenakshi Arora
Senior Executive, Customer Experience
Samsung India Electronics Pvt. Ltd.

With Regard
MSG KRISHNAN
[protected]
bANGALORE

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