[Resolved]  Samsung S379 (Cdma) — poor/no service

Address:

Howrah, West Bengal

Dear Team,

I compel to inform you about your poor service from your end regarding my Mobile h/s.

I have purchased the model S379 (CDMA) h/s on the month of October'09. After 3-4 months using it, found a frequent network fluctuation on the said h/s.(Not on the strong network area, but on a bit poor area where all other h/s including Samsung works fine). Tried to solve by changing the SIM card twice but problem did not resolve.

Visited to your ASC (Sabsonic//Maruti Bldg. 12 Loudon st. Kolkata). There they keep my h/s for 1 day & update the software and assured me the problem is resolved now. But problem persists.

Again submitted the h/s to the ASC, this time they keep for 6 days from 6th. April to 14th. April and told me they kept watching on the performance where found no network problem on the h/s. But still they will swap the PCB after available of the same.

Finally I have lose my patience as I am also working with a service industry and I cannot afford so much time for solving the issue.

Not only that between the period I have also submitted the h/s to your G.T. Road, Howrah branch also and they also handed over by updating software only.

My question is:

1. Have I made mistake by purchasing your product?

2. If you cannot satisfy your customer then what for you are expensing by locating ASCs.?

3. This is a leading model which we use to sell on an average 40-50 nos. everymonth from our outlet. Should we stop selling this from all our outlet refering this worst service and escalated to my higher authority?

4. How this will be believable that you do not keep accessories on your local HO for a leading model. and ask customer to wait for uncertain period.

This is not my screaming to you for solving my problem, this is for your information only about the after sales service from your end.

Model : SCH379
Sl. No: A0000017C8C3D0

Thanks & Regards

Atanu Chatterjee
M: [protected]
e-mail: [protected]@rediffmail.com