[Resolved]  Samsung — Defective Mobile Set

Address:

Sambalpur, Odisha

I bought a Samsung Galaxy Fit S5670 mobile phone from SAI ELECTRONICS Sambalpur on[protected]. I used the phone rarely as i bought it for gifting to my brother. After 1 month when i started the phone its LCD was not working properly and sometimes it goes off completely with a white screen. Seeing this i was really frustated but since i was not at sambalpur at that time. i couldn't complaint for it. when i came back to sambalpur. I took the phone to SAI electronics authorized samsung service center on[protected] and was told that the phone has a manufacturing defect. seeing this i told them that the same should be replaced but they refused completely. Then i registered a complaint to Samsung India helpline (Complnt No. [protected]) 0n [protected]. My query wasn't solved and they started ignoring my complaint and told it will be seen by sambalpur authorised service centre. After all this i went to Sai electronics service centre but in vain. They totally neglected me and told that LCD is not available right now. Getting totally frustated i approched the shop(SAI ELECTRONICS) for help and was totally neglected. please provide some help. I feel really cheated by Samsung. I have seen almost every 1 in 3 mobiles purchased from Samsung has some defect. My phone is totally new and has no scratches watsoever.


Yours faithfully

Kumar Abhishek
Sambalpur