[Resolved]  Samsung — Service Poor and Money Not Refund

Address:

Pune, Maharashtra

I bought new Samsung Smart TV (LED)Rs. 1 Lac 29 Thousand on 9 September. After two three days TV got damaged and I lunched complaint in Samsung Customer Care and They said You will get the call from our concerned department. But I did not get any call from Samsung after three four day again I called Samsung Customer Care again they update my complaint number. Then after 2 days I got the call from Service Center, Samsung Guys came at my home at checked every thing then he said you will get call from Samsung regarding this issues. But I did not get any call from Samsung Again I called Samsung Customer Care and Tell them Entire Story again then they Okay Sir I am forwarding your issues to my head office. After ten day I wrote email to Samsung CEO in India and Hong Kong. After That I got the call from CEO Office. He said you will get refund or replacement but nothing happened Again I called then Samsung Guys Came to my home and Collect my entire documents.Again I got call from Samsung office and she said you will get your within 4 days but its not 4 days It will take 5 days to replace. Finally I got the replacement. Then I am waiting installation. Again after 7 days I called Samsung Customer Care and Tell them my entire story. it will be done as soon as possible finally I get fed-up I decided I want my money back still I am not getting my money Please check mail "Dear Mr Roshan Sonkar, Thank you for writing to us and regarding the recent purchase of your Samsung LED TV. At the outset, we would like to apologise for the inconvenience you had to face regarding the replacement and installation of this TV. We have reviewed your case at the Samsung Head Office and we would like to inform you that a refund for this product won't be possible. However, we would setup the installation of the TV as per your convenience. Please do reply to this email with your decision so that we can arrange for the installation accordingly. Then I replied "Dear Mukesh, I do not want installation. I will planing to go consumer court with my entire Hospital documents. This is final decision for that. If you are not able to give me refund How can I take refund I know very well and one thing I will promised you Samsung will provide double money. It will take around 6 month to settle this case and I am not in hurry position then see you on court. Thanks and Regards, Roshan Sonkar" Today 23 Oct 2013 Still I am in faced this problem. Please do not buy Samsung Product. Warm Regards, Mukesh Upreti Customer Satisfaction Samsung India Electronics Pvt. Ltd. 2nd floor, Vipul Tech Square, Golf Course Road, Sec-43, Gurgaon India"