Air Conditioner Split model tracking no. [protected] Since 13.9.2008, Complaint No.[protected] Since 13.9.2008 and [protected]
I want to mention few points:-
1. After the said complaint, your engineer worked for 3days to find out the fault in the transmission system of gas after dismantling the unit but he did not find any fault .
2. On 16.9.2008, he told me that the compressor is not working and as Compressor is under guarantee
( Purchase date 15.7.2007) it will be replaced with a New Compressor.
3. The outer unit was Transported in a Cycle Rickshaw, next day in which washing machine, micro oven, were already present.
4. That day they wanted to take indoor unit also but it was raining we refused it that moment asked them to send proper vehicle to take indoor unit, as indoor unit consist of chips, circuit which will be damage by rain. Again in the night about 7 pm they came and they covered it with plastic cover, & took it in a cycle rickshaw.( i have photo of taking split unit in cycle rickshaw)
5. When both indoor & outdoor units were brought on 18.9.2008, its fins were completely crushed in an are of 4-6 inches in right lower part. When the engineer came to install the unit, we told him that our original unit was not damaged but, as it has come in cycle Rickshaw, it must the damaged on the way.
6. The outer unit was taken back on 19.9.2008 & was replaced with one which further had¬¬¬ more damaged fins.
7. We refused to accept the unit till 23.9.2008 Now I request you to provide me a unit with New fins and Compressor because you have replace with an old fins from a unit from your office. As this unit is 1year and 2 months old hence you are requested to replace it with a new unit by ignoring the ex two months of warranty, We request either change damage part (grills) of both outer & inner unit other wise I may have to approach an appropriate forum at your cost.
Thanking you
Dr. Gurbax Singh
31, Defence Enclave
Vikas Marg,
Delhi-110092
Contact No. [protected]
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