[Resolved]  Samsung Split Ac — Gas leakage problem with AS18FJ XTL

I bought AS18FJXTL Split AC on 12th Apr 2008 from PCH Zone, Hyderabad. Serial # A166PZBQ205077H. The AC had problem immediately after I bought. I have complained about my AC not cooling and water leaking from indoor unit last year Apr & May 2008 (BP number [protected]). This was not rectified and the problem is continuing. The technicians who have checked it mentioned that there is gas leakage have done some work but have not fixed it.

I have raised another request ([protected]) on Apr 21st 2009 for this. The equipment was taken for gas leakage verification and was returned on May 11th 2009 and was installed May 13th 2009. Look at the number of days the service team has taken to act on the request. They give all lame reasons. They have NEVER given correct information. Every time they say it will get done today and it never gets done. I am extremely frustrated with their service. You get much better service from local guys than what you get from Samsung. Finally after several calls and follow-ups they have installed it on May 13th 2009. Even after all this, the problem still exists and the water leaks into the house through indoor unit after 2 hours of continuously running the AC and the cooling stops. This problem has been there since I bought the AC and till date Samsung has not rectified this.