[Resolved]  Samsung Split Ac (1. 5ton) — Outdoor unit Installation problem

Address:

Bharuch, Gujarat

I purchased Samsung Split 1.5 Ton AC Model No:AS-18-NA on 28/02/2008 from Ahmedabad dealer.Same unit installed by company technician.
After two years of operation I found outdoor unit's insulation was badly damaged and its condenser piping was exposed to atmosphere.Hence during running operation of the unit, there are cold loss and it gives less efficiency and consumed more power.
The same problem was referred to main dealer at Ahmedabad and loacal dealer at Bharuch also.Also complain was registered to Samsung customer care.
As outdoor unit insulation is very critical and its performance is based on insulation quality.I do not understand that how this poor quality insulation is selected by Samsung company.

They are not ready to solve the problem an not giving any response to customer. I think they are making fool and getting only business and not care for customer problem.

The unit insulation is getting powdered and falling down which expose the piping of gas / liquid which are suppose to be insulated.
Hope for needful action.

Best regards.

KSPatel