[Resolved]  Samsung Star Mobile Phone — poor customer service

hi,
I purchased the samsung star touch mobile phone in june this year eventually the phone stopped working by 20/9/09 as it was shutting down again and again on its own so i went to your service centre located in nehru place delhi on 23/9/09.

there i was attended by Mr.Santosh as front desk,he inspected the cell phone and said that case it may take around a weeks time to get it repaired.

I went to the service centre after almost 10 days and there at the delivery counter i was told by the lady there that the case will be forwarded to higher department as either i will get a refund or replacemnt for the phone.

so i waited around 15 days more and i called the service centre on[protected] to know the status of the case where my call was attended by Mr.Rahul Vohra and he told me that i will be called back by his senior Mr.Nishant and i am still waiting for his call.

so again after waiting for almost 2 more weeks i went to your service centre again where i met Mr.mukesh and he told mw that case was not forwarded yet for the clearence and he will be doing it then and time fram egiven to me is again of around 10-15 days more.

now its almost 2 months now and still the case is pending which shows the poor customer service and the incapabilities of the people,

as a custtomer i expect that people should take ownership of the cases.