[Resolved]  Samsung Star Mobile Phone — My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star

Hi,
I am copying below for your information an email I sent to [protected]@buysamsungmobile.com (unfortunately not delivered) which would explain in full my complaint. The DD for Rs 9,799/-- (uncashed I presume) has not yet been returned to me inspite of my express instruction to that effect. I should highly appreciate your early appropriate action in the matter. Kindly acknowledge receipt of this email and confirm that action is being taken.Thanks and regards.
Dr Nilakanta Rishikesh

Nilakanta Rishikesh <[protected]@sunrise.ch>
[protected]@buysamsungmobile.com

date8 March 2010 14:02
subjectMy Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
mailed-bysunrise.ch

hide details 8 Mar (7 days ago)


Hi,
It is some months since I placed my order online above, which you
could not execute in time due to delay in receiving my DD for Rs 9799
/ - Issued by State Bank of India payable in your favor at SBI a
branch in Mehrauli Road (Gurgoan) and sent to you by Speed Post on
June 8 2009th However, the DD was finally received on 20 October 2009
as evident from the email from Mr Rohit, which (together with my
reply) I am copying your ready below for reference:

"FromRohit [protected]@cafegadgets.com
Rishikesh toNilakanta <[protected]@sunrise.ch>
date21 October 2009 07:55
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
Hi Nilakantha,
Greetings ..
We received the demand draft yesterday evening, request you to kindly
confirm that what to do next?
Draft Shall we ship the product or gadget or need an alternate to
return back the demand.
Best Regards
Rohit Yadav
Crazy Pricing etail Pvt Ltd. ..
[protected]


Rishikesh fromNilakanta <[protected]@sunrise.ch>
toRohit <[protected]@cafegadgets.com>
ccvarghese.kuruvilla @ sbi.co.in21.10.2009 and
date21 October 2009 09:00
SubjectRe: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed
Hi Rohit,
Thank you for your email of even date conveying the good news that you
have finally received the demand draft for Rs 9799 /--.. Since you
were not able to supply the product in time due to the non-receipt of
The DD, I bought the same product from a retailer in Trivandrum before
I departed for Geneva. I would therefore request you to kindly return
The DD for
Rs 9799/-- to the following address:
State Bank of India
(Att: Mr Varghese Kuruvilla
Chief Manager)
NRI Branch
LMS Compound
Trivandrum-695 033
Kerala State
Thank you. By copy of this email, I am informing
Mr Kuruvilla to expect the DD from you shortly. Best wishes and regards.
Dr Nilakanta Rishikesh "

Inexplicably Mr Rohit did not return the DD to SBI, NRI Branch,
Trivandrum, as he had offered to do in his email of 21.10.2009 and as
specifically requested by me in my email of 21/10/2009. Please find
below a copy of my latest email to him with regard to his
non-compliance in returning the unused DD:
"FromNilakanta Rishikesh [protected]@sunrise.ch
[protected]@cafegadgets.com
date28 February 2010 13:28
subjectFwd: My Online Order ID: SMO-961 of 07.06.09 for a Samsung Star
bysunrise.ch-mailed

Hi Rohit,
Town in Trivandrum I am back on my annual visit to my home. Mr
Kuruvilla, manager of SBI, NRI Branch, Trivandrum tells me that he has
not received back the uncashed DD for Rs 9799/-- from you (see
relevant e-mails of 21.10.2009 forwarded to you herewith for your
ready reference). Kindly return the DD (by registered post) without
further delay, to me directly, if you so prefer. I should appreciate
hearing from you confirming positive action on your side. Thanks and
regards.
Nilakanta Rishikesh "

I have not yet had a response in any form from Mr Rohit. I am
therefore perforced to bring the whole matter to your attention so
that you may kindly take appropriate action to have the unused DD
returned to me or the manager, SBI, NRI Branch, Trivandrum without
further delay. Thank you.
Nilakanta Rishikesh