[Resolved] Samsung — tv | |||
I have given MY SAMSUNG TV tv for repair at samsung service yzag .So after 30 days asked to change something and not even telling the problem even constant persunse.When ever i contacted them they asking to contact Hyderabad&Delhi etc. Yzag samsung service is very very bad&idoitic response is given. I SAMSUNG SERVICE IS VERY VERY BAD&I AM TOTALLY VEXED SAMSUNG IS VERY VERY COMPANY. PLEASE DONOT BUY ANY SAMSUNG PRODUCTS&I WILL ALSO NOT BUY. Was this information helpful? | |||
Aug 14, 2020 Complaint marked as Resolved | |||
 5 Comments | |||
Comments
i bought a samsung plasma 40 tv 18 months ago and now it wont switch on went back to currys and thay carnt do nothing 4 me it cost 620 pounds for 18 months not bad
Reply
Samsung — Change of TV
I am a consumer of samsung products for the last 10-12 years. I have exchanged samsung TV from 'The Digital Shoppee' c/o Samsung Plaza 46-A/1 Lal Bahadur Shastri Marg, Allahabad U.P. with samsung Co-slim (Product code- FII CS21Z43SNUXX) on 22 Aug, 2010 pricing Rs.7744 as per bill and verbally it was quoted Rs.8450. Samsung Plaza has not provided me the right remote control for the TV. Then i chose another TV with price tag of Rs.7700. On 15 Oct, 2010 they again cheated and told the price Rs.8490 for the same. On 16 Oct,2010 they rang me for the exchange of TV with above mentioned TV but have not sent it yet. Such type of shopowners are defaming the company and products. Please check it and provide me the TV set at earliest. Samsung Plaza Allahabad are cheats.. its the least I can say.
Purchased Samsung Split air Conditioner Model: AS18EFAXTL, Bio Sleep in 2009 and since then my family has suffered. They sold defective piece and even after shelling huge sums problem couldn't be resolved. Now they have gone deaf. Neither are they replacing the AC nor refunding the sum. Have decided to drag them to consumer court very soon.
Purchased Samsung Split air Conditioner Model: AS18EFAXTL, Bio Sleep in 2009 and since then my family has suffered. They sold defective piece and even after shelling huge sums problem couldn't be resolved. Now they have gone deaf. Neither are they replacing the AC nor refunding the sum. Have decided to drag them to consumer court very soon.
Our Television display was broken on 29th of march 2013 I have called to customer care for more than 50 times but still now they didn't give me any replay.
The above details are self-explanatory Further:
Your service technician has visited and checked the TV twice on 20th & 21st May'15 but was unable to rectify the problem of the screen( a shadow is appearing right along the middle).The sound problem he was able to solve but it has again started .Copy of invoice given to the technician Mr. Ashok.
I was in Delhi for a week.I registered my complaint again because on 24/05/2015 the call centre informed that their server was down.So i phoned on 25.05.2015.i was informed supervisory staff will phone in 4 hours---no call. I called again on 26/05/15 and was given the same message.Received a call from one Mr. Rajesh from Chennai[protected] who said that he would send a senior technician to check the problem.I asked him whether the previous technician was a novice.
I told Mr. Rajesh only 1 thing- I DO NOT WANT A RESTORES OR REPAIRED NEW TV OF Rs.2 LACS.IF YOU, AS A BUYER, WOULD DO IT, IAM READY
Iam sending this mail as i have been told yet again to expect a call from seniors within 2 hours.
I thank you for making me busy on phone and mail--- apart from the stress&strain of paying in advance and then following up-to get what i paid for.
Just in conclusion if anyone comes from Samsung, ask him to check we have following Samsung products
a) Mobile phones of me and my wife
b) 560 liters refrigerator
c)washing machine
d)55 " TV -3 Nos
e)46" in our flat
f)and a microwave oven
I will be grateful if you donot break the trust buildup over the last 8 years.
Your service technician has visited and checked the TV twice on 20th & 21st May'15 but was unable to rectify the problem of the screen( a shadow is appearing right along the middle).The sound problem he was able to solve but it has again started .Copy of invoice given to the technician Mr. Ashok.
I was in Delhi for a week.I registered my complaint again because on 24/05/2015 the call centre informed that their server was down.So i phoned on 25.05.2015.i was informed supervisory staff will phone in 4 hours---no call. I called again on 26/05/15 and was given the same message.Received a call from one Mr. Rajesh from Chennai[protected] who said that he would send a senior technician to check the problem.I asked him whether the previous technician was a novice.
I told Mr. Rajesh only 1 thing- I DO NOT WANT A RESTORES OR REPAIRED NEW TV OF Rs.2 LACS.IF YOU, AS A BUYER, WOULD DO IT, IAM READY
Iam sending this mail as i have been told yet again to expect a call from seniors within 2 hours.
I thank you for making me busy on phone and mail--- apart from the stress&strain of paying in advance and then following up-to get what i paid for.
Just in conclusion if anyone comes from Samsung, ask him to check we have following Samsung products
a) Mobile phones of me and my wife
b) 560 liters refrigerator
c)washing machine
d)55 " TV -3 Nos
e)46" in our flat
f)and a microwave oven
I will be grateful if you donot break the trust buildup over the last 8 years.
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