Samsung — LCD TV defective in 3 months | |||
I was visiting the great city of Singapore and I thought may be buying a Samsung TV wont be bad idea since Samsung products were supposed to be more reliable. So I found out a dealership and ordered a 37 inches LCD TV costing me 800 dollars. I came back to India and started using the TV, it ran fine for 2 months and then just one night the screen went blank. I called the local authorized service centre and the Samsung helpline. I was told to send the TV to the service centre. After one day I was told that LCD panel and the PCB of the TV has gone bad and needs to be replaced. And the TV has been purchased in Singapore hence it can not be done under warranty and I would have to pay a sum of Rs 25000 in cash if I wanted it to be repaired. This is such a bull . You buy a product from a multinational company, which sells it on the name of International warranty. Fill a warranty card and then it turns out its not even valid in India. So one has to shell out double the cost in less than 3 months. Samsung Company you are such a pity and I am going to spread awareness about your products using all means including internet on everysite to show how you treat your customers. Place of purchase Dealership- Gain City AMK Showroom 8 ANG MO KIO INDUSTRIAL PARK 2 SINGAPORE- 569500 Tax Invoice No- PSINV[protected] Tax Invoice date - 17 Jun 10 Sales Person - Leo Toh/1039 transaction No- T0020514 Description Model -Samsung LCD TV 37 inch, LA37B530P7MXXS Serial No- BJ4K3MRZ200211M COST - 799 SGD Local Authorised Service Centre SAMSUNG ELECTRONICS AUTHORISED SAMSUNG SERVICE CENTRED.NO. 52-10-10/1/6 FIRST FLOOR ASPEN TOWERS, RESAPUVANIPALEM, VISAKHAPATNAM, INDIA- 530 013 TEL :(COUNTRY CODE)0091- (STATE CODE) 891- (TEL)2549586 OR 2598113 Was this information helpful? | |||
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Whenever I called them always I will get answer as 'spare is not available...' I personally visited the service center and spoke to the manger of the service center he told that he will make the necessary follow ups and get it rectified. after some time when I called him again the old story repeated...
And we will never get the details of higher authorities to escalate the issue...still I am running around these guys with little hope...
Being a multinational company they should feel shame to tell such answers that Spares are not available even after 40 days of complaint…
The SAMSUNG company should stop doing the marketing of their products, cheating the customers and better to concentrate on customer service and support.
this is my last product of SAMSUNG and I will never recommend for any one….