[Resolved]  Samsung — warranty

Address:Thane, Maharashtra

Hi,
i have bought 40 inch LED from muscat, Oman on 27/10/12 and the mother board is shocked, when i bought from Oman the dealer gave ,e computerise invoice with warranty stamp.Recently i ask repair service from samsung where they took 5 days to just visit my place and then they says we require warranty card and not the bill copy. then i arrange the warranty card somehow from Oman dealer with his stamp and again i called up samsung to repair the same. Again it took another 5v days to send the technician where he raise the issue that the warranty card is of local city and not valid for India.
Now how the customer will come to know what is local warranty card or international warranty card, its the dealer responsibility and company to give us the right document. the samsung people are asking to pay 8500 Rs for the damage where its recently bought and on international warranty.

My email id is [protected]@gmail.com.
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Aug 13, 2020
Complaint marked as Resolved 
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Dear Sir,

Regarding Samsung-5282, IMEI # [protected], will buy on 15/01/15 for my wife home use purpose.But now this set display complaint, will contact your customer care office, but they demand Rs.1968/- for display maintenance charges, at the time of purchase your dealer ask me to one year warranty for this set. I am your regular customer, am also using Samsung big set.but now am not happy.

Please check & take immediate action at the earliest

thanking You

Yours faithufully,

Ahamed Kabir.M
Proprietor
M/s.Ahamed Tours & Travels,
Pettah.P.O
Trivandrum
Hi,

I have purchased Samsung mobile phone GT-19082 on 25/05/2014 from E-Zone, India, Bangalore, Jayanagar near Ranisaraladevi Bus stop. After two days of purchase it started giving En number of problems, I visited more than eight times till date to get it serviced.
The best part is that that when I went on 23/05/2015, Saturday, (before the warranty date) to get the mobile service done and for extend warranty they told me that this is out of warranty, and warranty has expired on 2014 May. (All the service are done "In Intouch services" BTM layout, Bangalore).

My question is how is this possible. I have purchased the mobile on 25-May-2014, the one year warranty means it should be 25-May-2015 that is today AND why did they serviced the mobile, (they have changed pin, mother board etc) when it is out of warranty.


Regards
Ravi
[protected], [protected]

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