[Resolved]  Samsung / Washing Machine — Service issue and quality

I purchased a samsung Fully automatic machine in december 2007
model no : WA85TPLEC/XTL, but within two yrs I encounterd a problem , when I switched on the machine , it is not running or working rather only sound was comming, then i made a complaint to the company , the executive came and he gave me a shock that motor has gone and I need to change it, My doubt is whether the life of a motor in samsung washing machine is only for two yrs????, because I have a Whirlpool washing machine in my mother's house which is running without any problem for ten yrs, and they have not changed a single spare part till now except they have serviced thrice or twice . Why it has happened so, What is the life span of a motor in a washing machine, why there is diff between other company and your's, Pls clarify.What precautionory step I have to take inorder to avoid this
Though if motor has gone , i asked the executive to change it , he visited on 11/03/2010, but till now I did not get any revert Regarding this .what is status , Why the sevice is so poor.I have mailed two times to the customer care , thrice i called customer service people for the status but everyone are giving commitment oraly and nothing is happening.Pls register my complaint.

Regards
Karthikeyan.V