[Resolved]  Samsung / Washing Machine — Service Centre not responding

Address:

Lucknow, Uttar Pradesh

Dear sir,

I lodged a complain for my Top Loading washing machine (WA75N6Eg1/XTL), which was running but little sound of sparking near the base of machine was there on 23rd of July 2010 (Exact date and complaint no. not remembered), an engineer from sumsung came on 28th of July 2010 he done something and told that some wire was loose and now it'll work but due to power cut I was not able to run the machine, so I written on the engineer's feed back form " subject to trial ", and paid him service charge of Rs. 276, the engineer also gave me a number ([protected], suraj singh) and told that in case of any problem you call me I'll solve that. Same day when I start the machine that was moving in uni-direction and only start and stop button was responding. so next day I called on the same number, and response was "yes I am from samsung but not that person who has visited to you". when I told him the problem, he guided me that kindly register another complaint to customer care then we can help you. so, I made a complaint on[protected] vide complaint no. [protected] on 2nd of August 2010, after 2 days an engineer came and checked the machine and told "Controller card is not working, you have to replace with new card and you have to pay Rs. 750" I told fine, and he also told it will take a time of one week, after 10 or 12 day I again called to customer care and told that no one is updating me, so same day I received a call and the person says that it will take another 5-6 days, next day a person came from samsung and removed the card and told that I am taking this to know the model, he has not given any receipt for the card. after that I am calling again and again but no response from the service center has been given, now I dont know what to do and where to call. I never expected this type of response from samsumg

Jitendra K. Singh
Lucknow