[Resolved] Samsung / Washing Machine — Sensor Replacement

Pradeeparmy

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu

Complaint Not resolved for last 30 days
Complaint no. [protected] was lodged on[protected], for repair of washing machine. The engineer visited my address and promised to get back in 2-3 days time with the spare parts to repair the machine. When no one turned up, follow-up complaint was made around 20.08.2012, No one ever turned up after that. 50 more follow up calls have been made to the company customer service no-[protected]. after that, without any result. An e-mail on[protected] has also not yielded any fruitful results.

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Aug 13, 2020

Complaint marked as Resolved

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Comments

Parul Aggarwal

from Chennai, Tamil Nadu

Samsung Washing Machine — Samsung Washing Machine Part Replacement

Hi

We had a power problem in our area around three weeks back and because of that the whole PCP unit of the washing machine got bad. I registered my complaint the same day, for last one week I am calling Samsung customer service and they are telling me daily that the part will arrive today and they will come and replace it. But still my washing machine is out of order and the samsung guys have not turned up to replace the parts. What should I do about their customer service.

thanks
Parul