[Resolved]  Samsung / Air Conditioner — AIR CONDITIONER

This is regarding my complaint made on 23.07.2008 for my 1.5Ton Window Air Conditioner. Against the complaint, a technician had visited from Samsung at my House and checked the Air Conditioner changed the capacitor and took Rs.470/- and informed us that now this is ok, and in case any problem, we can contact him over his mobile, he will come and repair the A/c till 2months without any charges and he has regretted to provide a any bill for the payment made, with a remarks that it will take one week time to arrange the bill from Samsung office, no need to worry, we can always contact his mobile.


From 23.08.2008 onward the A/C is not working properly and as per the above, I have contacted the technician over his mobile with continuous follow up he had sent an another technician (he is also belongs to Samsung, but he is not an experienced one, he has checked A/c, after referring his note book and discussion with other technicians over phone) on 25.08.2008 at 8.30pm, after the checking around 1 hour, the A/C started working and he told us that this is working now, the cost of repair charges for the same is Rs.700/- and insisted to giving that much money. I again spoke with the earlier technician, who has sent the second person for repairing, finally he argued and took Rs.250/- from me, without providing any bill for the same. After he left within 5 minutes, when restarted the A/c the same problem is facing, we tried several times to both the technicians that time onward to till this time, either they are not picking up the mobile or giving vague response, like they are away from Delhi, can come attend the fault, tomorrow evening only.

In view of the above, I have again lodged a complaint with Samsung customer Care with the same complaint number and about to send a technician by Samsung to repair the same.



Please note I have a small kid around 11months old and we are facing lot of problem, since the A/c is not working and not attending the same in proper time. Also please note that with out this A/c I do not have any alternate option to control the room temperature.



Kindly look into it and arrange to repair the same at the earliest with out any cost, as I have over paid to the technicians.

Please note your service technician visited last week to our house, but could not rectify the exact fault, after he checked the same told us that the fan behind the compressor is not working (it is exactly because of the earlier technician made the faulty repair) and he took the PCB (the board showing fan, cool mode, swing etc.) out some where and come back after one hour inserted the same again and he pulled the fan with his hand and started the A/c, that time the A/c started working.


Further he told us that now the A/c is working, we can run the A/c like this, as the summer season is going to end in one month and next year you can repair the fan motor (the cost of repair of motor is around INR3500) and he left. Please note that the fan got repair exactly because of the un-experienced technician.


After he went, when put on the A/c in the evening some fire came from the A/c, immediately, we switched of the A/c and informed him, he again come to our house in the night, checked the same and informed us that the PCB is also gone (the cost of new PCB is around INR1400 to 1800) and even though if we complain again the parts will come after 15days from Korea, and by that the summer will over.

Also would like to inform that the outer cover of the A/c is broken, because of careless opening of the same by the technicians and the plastic locks except one are broken and so many screws are left out from the A/c, without putting back the same, just like during their different visit to our house to repair the A/c.



I am going to proceed the same legally, if every thing should be repaired within in one week with out any cost, as every thing are done by the un-experienced technicians sent by Samsung Customer Care.



Once again request you to please look into the matter seriously and rectify the faults.