Log ID : 8442744121
Bought the product on : 07/04/2012

It worked for 10 Days and then the Outdoor unit started making Drum Sound after calling and tracking with the customer care they fixed the issue after 1 week by replaicng the compresser in the outdoor unit.

It worked for exactly 7 days properly and now no cooling is happening , only the fan is working.

Not sure in my appartment and around why our Samsung product is behaving in this way , is it because you have given a defective piece which is not properly Quality tested. If this is the case in 2 months of purchase of Split AC , how can i get along with this product in future.

Please find a Complete solution of replacing it with the Non-Defective product or return us the monery . Because the delaer from whom we bought does not take the responsibility of replacing the product , he says it is the responsibility of the manufacturer.

If no proper solution is provided then i need approach legally for this issue of giving a defective piece. Because you people being the manufactures only sell the products and make us feel cursed by buying your product.

Kindly understand,
Suryanarayana