Sangita Travels — Ruthless, threatening and lying curator

Address:

Bangalore, Karnataka

Recently I traveled to Chennai from Bangalore, with a ticket (Volvo AC Multi/axle) that I booked through redbus.in. I had booked my tickets with Sangita Travels which was suppose to start from Madiwala, bangalore at 5.30 PM. At around 2PM, Sangita travel agent calls me and said that my bus was re-scheduled to 4PM. When I reached the bus (by the way it was not a multi/axle as it was mentioned) which was standing outside madiwala police station and got into it, I knew that AC was not working. When asked to the curator about the reason he shouted that it will work as the bus starts. He as extremely rude and very impolite shouting at the passengers. When we mentioned there was a baby on the bus, he did not care about it. When we asked for a bus change he said you have to adjust. At the next stop all the passengers got down and demanded that he return the bus fare, as he was lying about the Volvo Multi/axle AC bus. Since the windows were closed it was chocking inside. He did not care and kept shouting at us that AC will work. He started cursing us and mentioning who asked us to book a ticket in this bus, which was completely absurd. He finally agree to arrange a bus and said it would come in one hours time. It took 3.5 hrs for the other bus to arrive and all the time he remained the same insensitive and ruthless curator who kept shouting the bus will come in another 5 minutes all the time. He was lying out rightly. Enough distress was caused to old women and children who were traveling in the bus. He was not willing to compensate any o[censored]s. It was one of the worst customer service I have experienced and these kind of curators should be punished for being so ruthless causing physical and mental distress to all the passengers and who does not do the job for the money that is being paid for.