Placed an online order a month back for gifts for an upcoming event, and hadn't heard anything about it. So, I decided to contact them via email. Got no response. Messaged them on Facebook., delayed response from them saying they are looking into the matter and will get back to me. And that was 4 days back. Called them, and was told I will receive a callback with an update. Never got a call from them. Called them again, and was told that 2 of my sarees hadn't passed the quality check and hence the delay. Which I totally would've appreciated if someone had informed me of this, and I didn't have to wait a month after I had placed my order. So, I asked why I wasn't informed, and their response was that their system was down. It is hard to believe that a company that has an online presence and is one of the most reputed fashion houses had their system down for a month. Asked if their phones were down, too? Was assured by the manager yesterday, that I will get an email with a choice of sarees I can pick from and my package will be mailed on Friday, August 8th, so I can have delivery by the 10th.
Checked my email all day, and nothing. So I called back, and after hanging up on me 4 times, on my 5th call I was told that the person I need to speak with is busy and could I call back in half an hour. I reminded the person at the other end that I am calling from Canada and it was 2:12 am, at my end. Finally was transferred to the Gurmeet, and she told me she was emailing me in the next 30 minutes.
Checked my email, and the email stated that she was having technical issues and couldn't attach the pictures. Also requested me to be patient.
I've not experienced such poor customer service for an online order, ever. This is a first. It is definitely unacceptable that a fashion house this reputable, has no accountability. Appalled and disappointed with the lack of courtesy and customer service.
If anyone has an idea how to resolve this, it would be greatly appreciated.