[Resolved]  Sbbj — ATM grievance

Address:

Chittorgarh, Rajasthan

Dear Sir, I bear an account in SBBJ,Chittorgarh. When I tried my ATM card at UCO Bank,Bhilwara on 31/08/2013 @ 20:32 to withdraw amount 10000 but the transaction showed as "Unable to process". After that I inquired for balance, I found (by cross checking the previous balance) the amount debited from my account and the date and time on ATM slip was shown as 01/09/2013 20:32. I waited for 2 days as I heard that in such type of cases, amount automatically reverse to the account. When amount not reversed, I contact my SBBJ branch at chittorgarh and filed a complaint on 04/09/2013 and the complaint filed by the manager against date 01/09/2013 20:32 as shown on the ATM slip. On 17/09/2013, again I contact my SBBJ branch at chittorgarh, I replied as the amount was not debited on 01/09/2013. Then I again filed a complaint against the ORIGINAL date 31/08/2013 20:32. But still I got no reply from my branch. I am not getting why this amount is not reversed after 25 days of the transaction while the ATM slip was showing as Unable to process, which I have kept for my record or say Proof. Kindly look into the matter and solve it as soon as possible. Regards, Tulsiram Patidar Account No.-[protected] SBBJ, Chittorgarh