SBI ATM Cum Debit Card — Amount debited from account but payment not done.
On 10 May 2008, i used my SBI ATM cum Debit card at SHreeShivam Garment shop Durg Chhattisgarh for the bill of Rs 1265/.. After swiping the card in the card machine and entering my PIN number nothing happened and i had to pay cash of Rs 1265/.to the shop.
On 13 May 2008 on checking account statement I found Rs 1265/. debited from my saving account. I contacted the shop, but as per them they have not received the amount. When I contacted my SBI sector 10 Bhilai branch, they asked me to check garment shop accounts. Then I contacted SBI customer care Bhopal who gave me email id to write down the complaint(firstname.lastname@example.org) on 16/5/2008 and again reminder on 19/5/2008. But till date there is no answer. As the money transfer was electronic, SBI should provide the trace the transaction and credit my account .
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