[Resolved]  SBI Bank, Delhi University — Rs 20,000 was debited instead of real Rs 1,000

Address:

North Delhi, Delhi

Dear Sir,
I am Kamal. I have acount in State Bank of India, Delhi University branch. The code of branch is 1067. Basically sir, on 3rd october, 2010 I withrew Rs 1000 from SBBJ ATM which is situated in Rajouri Garden ,Delhi near metro station but by the mistake of ATM machine Rs 20,000 was debited from my account. I got to know about this on 7th october so I lodged my written complain with the SBI Bank delhi university on same date. After enquiring the matter, they informed me on 26th October that we have enquired through log book of ATM switch machine that no transaction of Rs 20,000 was made at 4 pm on 3rd October,2010 so you would get your amount back with interest. They gave me hundred percent assurance that I should not be worried at all I would get my money back but I would have to maintain some patience. But on 13th November,2010, they informed me that you would not get your money as Rs 20,000 was witdrawn and we can't do anything in this matter. I requested them to be cooperative and told them that I just withdrew Rs 1000 but Rs 20,000 was debited from my account. But they are not ready to listen anything and gave me a kind of ministatement in which Rs 20,000 was shown withdrawn. Sir, I am feeling very cheated and hurted due to their irresponsible and insensitive behaviour. Please help me in this matter, I want my money back. My complain number was AT [protected] and other details are given below.

Card Number [protected]
TXN No 7267
Acount Number [protected]
Date Time ATM ID
10/03/10 16:00 S10G[protected]
(these details have been given by the bank but I haven't used this ATM machine to withdraw Rs 1000, I used another machine which was kept becides this. The details are given below.)

Date Time ATM
10/03/10 15:56 S10A[protected]
Card Number [protected]
TXN NO 9629



Regards,
Kamal,
Ph.d Student, Delhi University.
Residence Address:
T 5/ 16 URI Enclave Delhi Cantt-10
Mobile number: [protected]
Landline number: 25358603
E mail ID: [protected]@yahoo.co.in