Credit card amount due with attached FDR, not taking the amount, not even releasing the FDR, just Harrasing me.
It is related to my credit card number 4006 6761 7421 0131 under the name of Divya Arora with SBI which is attached to my FDR. As some amount is due in the credit card. I requested to Debit the due amount and credit the balance amount to my saving A/C. One month back in the month of July had a word with Sales person sitting in East patel nagar branch of SBI Mr. Mishra, taken an advice he said just to write a letter and the hold from the FDR will be removed and also he told to deposit the photocopy of the FDR and credit card. I did all the formalities given the contact number. I was going to the branch every alternate day and I met him again the position was the same , he said to refer to Mr Deepak who deals in Credit card and is a senior of(Mr. Mishra). Did the same he(Mr. Deepak) advised to get an E mail approved by the branch manager giving the details of the FDR and asking the credit card number. Did the same which was adviced, However I have visted the branch more then 15 times and nothing was done apart from this not even listening to me being a Female just harrasing me and telling me to meet Mr. Mishra, Mr. Mishra says to meet the Branch Manager or to have a word with Mr. Deepak.
Sir its just harrasing me. Please help me out and request to take an action against them and as the interest is increasing on my credut card. who is responsible for it? why should i pay the amount? they are not even waving any amount or intrst being charged for so many months and also they are charging the late payment and overdue amount. Please help me out in this situaion and please refund the amount of interest charged. penelty should be charged to them and even to the branch manager as they are not helping the customer.