Sbi Basant Vihar Colony Indore — unsuccessful transaction of 12000 rs

Address:

Madhya Pradesh

Reg Unsucessful transaction from SBI debit card
Dear Sir,

On 19th nov 2011 I did a transaction in axis bank ATM-408 indore using my SBI Debit card but that transaction was unsuccessful. i withdrawn amount of Rs7000 then 5000 but I didn’t got the amount. I gave Complaint to SBI branch, basnt vihar colony indore on 19 th nov 2011, cash officer told that the money will get credited in your account within 7 working days but till now money was not credited and i received sms from BX-SBIPSG stating that “Dear Sir/Madam, your complaint AT[protected] has been attended by the competent authority and hence is closed in the system. To get details please contact the branch”. But when i was contacting the branch no one responding properly.
Please do the needful.