[Resolved]  SBI Credit Cards — Non -furnishing of details of international transactions through SBI credit card and levy of hefty charges

Address:Delhi

Sir,
I had SBI credit card no.[protected]. . On perusal of statements from the months of February onwards,I noticed that they debited my account in respect of transaction of 106.79 dollars on 17.2.11 for an amount of Rs.5078.25 for purchase of a book from amazon.com.Subsequently amazon did not supply the book and refunded the full amount .However, SBI Cards credited only Rs. 906.69 on 10.3.11 & Rs.3719.44 on 17.3.11 i.e total of Rs.4626.13.Why amount of Rs.452.12 had been retained ,was not explained by them nor they furnished relevant details even after 12 reminders. Rather they stated that they have correctly retained the amount

2. Likewise an amount of 117.93 dollars (Rs.5608.01) was debited on 16.2.2011 but subsequently amazon did not supply the book and refunded the amount .But SBI Crads credited only Rs.5101.78 on 19.3.2011. Why difference of Rs.506.23 had been retained, no details furnished.
3. Similarly they credited an amount of Rs.1103.11 on 24.4.2011 as against debit of Rs.1211.51 on 1.3.2011. The difference of Rs.108.40 had been retained by them
4. Again only an amount of Rs.5009.23 has been credited on 24.4.2011 as against debit of Rs.5446.02. The amount of Rs. 436.79 had been retained by them
5.I requested them to credit the remaining amount immediately and also furnish complete working and basis of the amount credited to my account.. Again and again I requested them to furnish the complete working of difference and the rates of dollar adopted by them on various dates as aforesaid, but they did not care. Now they have charged more than Rs. 500 also in the latest statementby way of penalty and did not furnish me the basis for levy of this amount.Please help me in this regard.
anpahuja
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Aug 13, 2020
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