[Resolved]  SBI Credit Cards — Case ID=[protected]' SBI VISA CARD NUMBER: [protected] Valid through 05/10

Address:

Uttar Pradesh

S S SAXENA
AUTO WINGS
G-32, SITE 4, UPSIDC, KASNA ROAD, GREATER NOIDA 201308
Phone: [protected]
SBI VISA CARD NUMBER: [protected] Valid through 05/10
To
HEAD, CUSTOMER CARE CENTER, SBI
SBI

Case ID=[protected]' SBI VISA CARD NUMBER: [protected] Valid through 05/10
UNAUTHORISED BLOCKAGE OF SBI VISA CARD NUMBER: [protected] Valid through 05/10
SBI CARD WITH CREDIT BALANCE OF RS ONE THOUSAND ONLY
Sir,
Please refer my earlier e-mails dated 02 Jun 2010 and the reminder sent on 11 Jun10.
It fails me to even understand how complaints from a senior Air Force Officer as well as a senior citizen are treated by your staff. The delay and on top of the whole thing, a reply with half information becomes very painful. One loses faith in SBI. So do not speak about TRUST.
After waiting for almost a month, I got a call from one MS Sharmila from Chennai SBI Office (from phone Number [protected] ) saying that she was responding to my e-mail and was to say that the case is being progressed.
She did not know the full history of the case, was totally ignorant about the credit balance of Rs One Thousand in my above quoted card. She said she has to “investigate” the credit amount. She had NO answer as to why and by WHOM this said card was BLOCKED.
AMAZING !
Now the credit balance is due to:
1. Cheque Number 766527 dated 20 Feb 2008 for Rs 2500.00(Drawn on Syndicate Bank Air HQs, New Delhi)
2. Cheque Number 766529 dated 26 Jun 2008 for Rs 1000.00(Drawn on Syndicate Bank Air HQs, New Delhi)
Out of this there was a transaction and the balance of credit of Rs 1000.00 has been reflected by SBI Cards in monthly SMS that I have received without break till date.




Where is the doubt and where is the need for any delay or investigation or for that matter any other input?
The bottom line is that every little thing should be available in your computer records.

All that I wanted was:-
1. WHY WAS THE CARD BLOCKED AND BY WHOM?
2. WHY WAS I NOT INFORMED?
3. That the said card which was valid through 05/10 should be renewed and sent to me at the earliest.
4. Appropriate action to be taken so that such cases of immense harassment do not take place in future.
I have not got any satisfaction from the customer service of the SBI.
I want this letter to be seen at a higher level for immediate answer to my request/complaints.
Will I, a senior citizen, NOW get a reply?????
Thanking you
Sincerely,
Air Commodore S S Saxena VSM
02 JUL 2010