[Resolved]  SBI Debit Card — Misbehaviour by Mrs Jhansi, ATM Officer of SBI St.John Road Branch towards reversing the entry due to ATM malfunction

Dear Sir,
SBI, St.John Road Branch, secunderabad(Hyderabad ) managerial staff are very uncooperative and arrogant towards its customers.

The Problem is ATM placed at that branch is malfunctioning and my co-brother from Kolkata who had visited hyderabad in May had this harrowing experience in swiping his Debit ATM Card (SBI Debit Card NO:[protected] and (SBI AC Number [protected] in the name of Kuharon Mukhopadhyay)for Rs.7000/-on 28th May 2009 at that branch(St.John Road Branch, Secunderabad).

The said amount of Rs.7000/- was not received due to the ATM malfunction but debted to his account.

Since then we have been sending our representatives to request the Branch to reverse the entry but to NO AVAIL. The Branch manager and the cashier and the ATM officer(Mrs Jhansi) have bluntly and very arrogantly refused to cooperate and asked us to complain at any level. Till now she is consistent in her reply to say that it will take its own time and we need not disturb her. She is overloaded with work and cannot concentrate on this matter. The lady keeps shouting at us saying go and talk to Kolkata branch, its not our Problem. My Co Brother is unable to come to hyderabad and sought my intervention because the SBI batanagar Branch clearly said that the amount has to be reversed from SBI St.John Road Branch. We are really caught in this quagmire.

In the days of Modernsation and advancement the representative of the biggest and the Largest bank SBI is giving ambiguous reply, is really pathetic.
We do not know how long it will take for the branch to reverse this entry. .In the absence of any firm date, we are terribly aggrieved about this matter. Hope people at the right quarters will listen to our appeal.
God bless!!!
abhijit bhattacharjee
[protected]