[Resolved]  SBI - Internet banking — Very Very rude Customer support for Internet Banking

Dear Sir/Madam

I would like to point out that my mother Mrs Latha Krishnamurthy holds an account with the SBI bank at the Velachery Branch, Chennai, Tamil Nadu, India.

She has somehow misplaced user account and password for online banking.
There is no direct link or application on the site that helps us log a complaint with the SBI for issuing of new User ID and Password.
On calling the customer support they reply that the will only provide us the User ID and password is not their responsibility. We have also approached the branch officials and the same case prevails.

As my mother is getting on age, forgetting the password is a common thing, but the rude behavior and the un-necessary act of literally scolding her for forgetting the password is an atrocious act and it should be strictly delt with, it is as equal to humiliating my mother publicly

I hope there is some help around to get this thing sorted.

Hope you will be able to help me in this regard