Customer care is pathetic
I have to say, getting the Net banking account activated was a breeze but my experience plunged downhill thereon. The site has an issue when trying add a biller (in my case Fidelity SIP) and it is throwing an minor error while trying to register. I had reported this 2 weeks back. the first response took 5 days, in which they gave me a resolution and asked me to send a screen shot if i got the error again. As expected, i got the error again and sent them the screen shot. Ever since there has been no response whatsoever. I have been updating the comments section almost daily , asking for at least an acknowledgment of the screen shot or an update about how long it will take to fix the issue but there has been no update at all. I have decided to wait another week before i opt out of SBI services for good.