[Resolved]  SBI Railway Credit Card — Locked Card to be unlocked

Address:North 24 Parganas, West Bengal

Name: SUMAN DUTTA
Card No: [protected]
Validity: 03/16
Railway Card No: [protected]
Date Of Birth: 02/06/1976

Dear Sir,

SBI Railway Credit Card locked due to use of wrong password by myself.Informed through mail & customer care on several times from 01.06.12,to unlock the card.Every time they are telling that the same will be done within 2 Hours.But nothing has happened till date.Verification by Visa is not initiating at all.Asked to reset the account to generate new password and relevant formalities.

Lodged a complain to SBI Card department.The Complain No is MQ[protected].But the problem till date not resolved.Wrote to VP,Customer Care Services on several times also.But no resolution came from their end also.Suffering a lot.

Please resolve the issue at the earliest.

Expecting best cooperation from your end,as did n several times on several issues earlier.

Thanking You,

Yours truly,

Suman Dutta
M:[protected]

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Aug 13, 2020
Complaint marked as Resolved 
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SBI Card — LOCK OF CARD

Dear Sir,

I, HANSRAJ YADAV holder of your bank credit card no-[protected] has been lost. So, I kindly request you to please block my credit card.
Dear Suman,

We have noted your request. We shall get in touch with you soon to further understand and address it.


Yours Sincerely
SBI Cards
Complain:SBI Railway Card Locked
Name: SUMAN DUTTA
Card No: [protected]
Validity: 03/16
Railway Card No: [protected]
Date Of Birth: 02/06/1976

Dear Official,

This is in continuation of the complain Dated:24.06.20122.But till date the issue has not been resolved by SBI Card department.SBI card department confirmed the issue will be solved by yesterday afternoon.But nothing has happened on date.

As directed by the card official, trying to register as New Registerer the following texture is scrolling on the screen.The text as follows:-

"Dear Cardholder, please be advised that as per the RBI mandate no online transaction can be processed on your SBI Credit Card without registration for Verified by Visa/MasterCard SecureCode. Kindly register your card and enjoy safer online shopping"

Your kind intervences will highly be appreciated.

Regds,

Suman Dutta
M:[protected]
Dt:03.07.12

Complain:SBI Railway Card Locked
Name: SUMAN DUTTA
Card No: [protected]
Validity: 03/16
Railway Card No: [protected]
Date Of Birth: 02/06/1976

Dear Official,

This is further to my complain Dated:24.06.12 & 29.06.12 and SBI Card reply on 27.06.12.

This is once again to inform that the problem still persists and not able to to use that card at all.Hence suffering a lot.

Your kind cooperation to immediate resolve the issue will highly be appreciated.

Thanking You,

Yours truly,

Suman Dutta
M:[protected]
Dear Suman,

Thanks for talking to us.Trust your queries have been responded. Please call SBI Cards helpline for further assistance.

Yours Sincerely
SBI Cards

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