I was using cable connection for the past 5 to 6 years. I asked the cable operator to instal set top box and the same was installed on 20.6.2013. Besides SCV Tamil Pack, I also paid Extra for Animax, Cartoon Network, CBN IBN News, ET Now, Headlines Today, NDTV 24 x 7, and Times Now channels.
From the date of installation, I am not getting the channels for which extra amount was collected by the operator. The SCV Tamil channels were also not coming properly. Every Time the operators office would say that the mistake is being rectified but nothing has happened. We were out of station in the first week of August and returned to Chennai on 11.8.2013.When we complained that we could nee the channels, the operator informed that the payment should have been made on 5th, which we were not aware. Any how, the operator collected the amount on the same day and informed that the amount was paid to The Company. Even after this, the pictures were not clear OR only few channels were coming in Tamil Pack.
After repeated requests & follow ups, the service man came to our house and inspected. He informed that fault is in the cable wire and it has to be replaced. He also informed that the cable operator is not providing the new cable. For the past few days we could not contact the Cable Operator's office by phone.Our Operator's name is V V satelite Entertainment Network, Thiruvanmiyur.
We request SCV to take necessary action to ensure that we get all the channels (including the addition channels for which the payment is made).
2) When we contacted KAL CABLES Pvt. Ltd (49616161)to my surprise, they informed me that the sim card is in somebody else name and advised us to contact our cable operator to do the needful to change it to my name. I have accordingly informed the cable operator and not sure whether same has been done, since I could not contact them for the past few days.
Your urgent action in this matter is request, since I have paid two months charges, without watching the TV.
T V Anantharaman