[Resolved]  HDFC Bank — Floating rate of home loan

Respected sir/madam

I have taken home loan from hdfc, which is under the floating rate category
Now these days the floating home loan is available at 8.25%(Approx) but they are charging 10.25% from me. I have already lost so much of money due to this .
And now they ready to decrease the rate to 9.25 % by paying 0.5% as processing fee but not equal to new customers
I want to complaint for following

1) why they are charging more when rate is less (Is cheating or not) in floating rate

2) why in the floating rate, rate do not decrease at their own when they are increased it by their own ( bank)

3) why they are charging the processing fee to decrease rate of interest

4) still they not making the rate equal to new costumers( which is 1% more than new customers

5) what happen to that money which they already charge from me in last year or so with higher rate

My home detail are loan account no is:[protected] , from hdfc loan sanctioned amount- 17,90,000 with emi 17,572

Thanking you
Rajeev khurana
Ph-[protected]
#1600, sector 70 mohali.

(I request make rule or law that other customer can also take the benefit)