Seventymm.com / Toshiba Laptop — Didn't get my product or refund till now

Address:

East Singhbhum, Jharkhand

I booked a product with Seventymm.com on 16/04/2012, my name is Subrata Bhattacharjee & Product order number with seventymm is SMA 0100201, It was a Toshiba Laptop, at the time of booking they said they will deliver it within 7 to 10 working days but after 10 days when i called them their customer care told me,product not yet dispatched n will get dispatched n after that whenever i use to call they use to misguide me like , sir your product will get dispatched today evening n i received a mail from them stating that ur product will be dispatched after 5 to 6 days, again after 5to 6 days when it was not delivered i called them n their customer care people like(Mr Purusottam, Mohammed, Syed, Kiran) they again started giving me wrong commitment that ur product is in our hand now n will get dispatched by today evening.

After that on last 2nd of may i got frustrated n cancelled my product n they said u will get a cancellation notification on ur mobile n mail box but till next day i did not get any notification, yhen again i called them they said by msitake ur product was not cancelled yesterday n now i will cancell it n send u the notification, but till today i did not get any notification, today morning when i called them they were repeating the same thing.

now i am really tired n feeling very much helpless because i wrote to their CEO also regarding this n did not get any reply.

Further i request u kindly take this complain very seriously n help me as soon as possible, because on 8th of this month my bank will deduct my first EMI, i told them to inform my bank but their not doing so. pls help me asap.


Regards

Subrata Bhattacharjee
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