[Resolved]  Shaadi.com — Select shaadi service not given properly

Address:	Ghaziabad, Uttar Pradesh
Website:	shaadi.com

Hello,

I want to share my feedback/comment on the select shaadi service of shaadi.com. I took this service on 21st March for 90 days. My order ID is[protected]. At first they allocated me a Relationship Manager who would hardly call me to give me any updates on the days she was working and above that she used to be on leave quite frequently. After 15 days of going through this, We realized there is absolutely no progress in this. Then, we requested shaadi.com to change our Relationship Manager. Now its been 2.5 months since we have this RM and here's how 2.5 months have gone;

1. Every update will be that the prospect has not picked up the call/switched off or the prospect will check and revert. This is the kind of response we got from our RM for more than 100 profiles. Can anyone believe the same answer can be given by so many profiles including accepted members? I feel because each RM handles 12-15 profiles so they just don't work in interest of a customer and i doubt if they really talk well to the prospect or they even call also.

2. Secondly, They work according to their system generated dates. Suppose the RM sends you 7 profiles and in a day or 2 you realize that it's not working out for these profiles then your RM will sit with these profiles for another 4-5 days and will send new profiles only after his system generates the date for sending new matchmail and if you ask them they will say its so called process. Imagine you loosing 4-5 days after each match mail doing nothing in service for 90 days.

3. Thirdly, RM have a problem giving updates to two family members. For e.g. if the person is staying in some other location and family in another than RM will clearly say I will not be able to give updates to two people. Should, this really be case when world is going global. These days many people are staying away from family for work. With this kind of attitude, you will always be confused about the progress.

My question is if the RM can't handle so many customers at a time, then why do they sell their select shaadi service as a personalized service. I never got a feel in these 2.5 months that RM is really bothered about the welfare of the customer.

I believe they should check their audio recordings for all this and educate RMs to work in customer's favor. I feel I wasted my 13000 rupees and I am fooled by their sales folks for all the customized offering which they say.I strongly discourage anybody to take this service. It's just waste of time and money.


Thanks,