[Resolved]  Shama Sardar Travels — Worst seat

Address:

Chennai, Tamil Nadu

Hi,

My name is Balaji and i am from chennai. I have booked for a tickets in AC semi sleeper multi axle volvo bus from shama sardar travel agency to travel from chennai to pune on 29.07.2012. I have booked the ticket from the website www.redbus.in and booked a seat somewhere in the middle of the bus (Seat number is G2). When i went to catch the bus they said that the bus was broke down so they have booked a seat for me in a other travel agency ( National travel agency ). As per they said the bus will go to bangalore from bangalore then they will put me in other bus from bangalore to pune. The bus (from National travel agency) the put me had all the facilities mentioned by them but the seat they have assigned to me is worst of all. The seat gave me was located in middle of last row which doesnt have push back facility nor special pad which will be extension of the seat to put your legs comfortable and whenever they apply break i will come forward because there is not seat in front of you. I have some back problems so that why i have chosen the bus with semi sleeping push back multi axle bus to travel such a long journey. When i ask the national travel agency about this they said you are customer of shama travel so we cant help you more. They dint give me the seat with no facility they have promised because of that i did not even sleep single minute and still my back is paining. I feel cheated , harassed and humiliated so i want to launch a complaint against shama sardal travels. Please help out to do so. i have the boarding pass given by the national travels in Bangalore and i also have the e-ticket booked from redbus.in. And one more thing , in the site they mentioned 21 hours as travelling time but they took 25 hours to reach pune. I have attached the snap shot of the email received from www.redbus.in which has the e-ticket attached in it.